Norwegian Speaking Technical Support Advisor

Patrique Mercier Recruitment FR is a renowned recruitment agency specializing in connecting exceptional talent with leading businesses. We are excited to announce an opportunity for a Norwegian Speaking Technical Support Advisor to join our dedicated customer service team. This role is perfect for individuals with a strong technical background and a passion for helping Norwegianspeaking clients resolve their technical inquiries.

Responsibilities

• Provide outstanding technical support to Norwegianspeaking customers through phone, email, and chat channels.
• Identify, troubleshoot, and resolve technical issues to ensure high levels of customer satisfaction.
• Educate customers on product usage and offer best practice recommendations.
• Ensure accurate documentation of customer interactions and resolutions in our CRM system.
• Collaborate with product and engineering teams to address and escalate complex issues.
• Conduct followups with customers to confirm resolution and satisfaction.
• Stay updated on product changes and industry trends to enhance support services.

• Requirements

  • Fluency in Norwegian and English, both written and spoken.
  • Prior experience in technical support or customer service is preferred.
  • Strong technical aptitude with excellent troubleshooting skills.
  • Exceptional attention to detail and critical thinking abilities.
  • Strong verbal and written communication skills with a focus on customer experience.
  • Familiarity with CRM systems and remote support tools is advantageous.
  • Ability to work efficiently both independently and within a team environment.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...