Swedish Speaking Technical Support Advisor

Patrique Mercier Recruitment FR is a distinguished recruitment agency recognized for its ability to place talented individuals with leading organizations. We are excited to announce an opening for a Swedish Speaking Technical Support Advisor to join our dedicated customer service team. This role is suited for individuals who have a solid technical foundation and a desire to provide excellent support to Swedishspeaking clients.

Responsibilities

• Provide outstanding technical support to Swedishspeaking customers via phone, email, and chat platforms.
• Identify, troubleshoot, and resolve technical issues to ensure a high level of client satisfaction.
• Guide customers on how to utilize products and features effectively.
• Maintain accurate records of customer interactions and solutions in our CRM system.
• Work in conjunction with product and engineering teams to address complex customer issues.
• Perform followups to guarantee customer issues are completely resolved and satisfaction is achieved.
• Keep uptodate with product developments and industry changes to enhance support quality.

• Requirements

  • Fluency in Swedish and English, both written and spoken.
  • Prior experience in technical support or a customer service role is preferred.
  • Strong technical aptitude with excellent troubleshooting capabilities.
  • Exceptional attention to detail and critical thinking skills.
  • Strong verbal and written communication skills with a focus on customer care.
  • Experience using CRM systems and remote support tools is advantageous.
  • Ability to work efficiently both independently and as part of a team.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...