Swedish Speaking Technical Support Advisor

Patrique Mercier Recruitment FR is a prominent recruitment agency recognized for connecting talented professionals with leading organizations. We are pleased to offer an exciting opportunity for a Swedish Speaking Technical Support Advisor to join our exceptional customer service team. This role is ideal for individuals who have a solid technical background and a passion for delivering outstanding support to Swedishspeaking clients.

Responsibilities

• Provide highquality technical support to Swedishspeaking customers through phone, email, and chat channels.
• Diagnose and resolve technical issues to ensure a great customer experience.
• Guide customers on product usage and best practices.
• Maintain accurate records of customer interactions and resolutions in our CRM system.
• Collaborate with product and engineering teams to escalate and resolve complex issues.
• Ensure customer satisfaction through followups and issue resolution.
• Stay updated on product developments and industry trends to enhance support services.

• Requirements

  • Fluency in Swedish and English, both written and spoken.
  • Prior experience in technical support or a customer service role is highly desirable.
  • Strong technical aptitude and troubleshooting skills.
  • Exceptional attention to detail and critical thinking abilities.
  • Strong verbal and written communication skills with a focus on the customer experience.
  • Experience with CRM systems and remote support tools is advantageous.
  • Ability to work effectively both independently and within a team environment.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...