Customer Success Representative (PT, Temp)

Charity Navigator is looking for an enthusiastic, detailoriented, strong communicator to join our team on a temporary, parttime basis. The position will begin in early September and last until at least March 31, 2025, possibly longer. It will be fully remote and the candidate will need to provide their own computer.

Charity Navigator helps millions of people take action and support the causes they care about by connecting them to the best charities that align with their passions and values. The Customer Success team develops and implements strategies, policies, and procedures to ensure the success of our customers, including donors and nonprofits. The team serves as the primary point of contact for most of the correspondence with our customers. This involves handling inbound and outbound correspondence, tracking communications, and monitoring trends.

We are looking for an adaptable and detailoriented person to work with the Customer Success team. This individual will correspond with all of our website users, ensuring that Charity Navigator is wellrepresented to all external parties. They will also track correspondence and assist in identifying trends. They will assist the Customer Success team with updating and organizing policy and procedure documentation.

We strongly encourage you to apply if you are an excellent communicator, have strong customer support skills, and have a passion for the nonprofit space.

What you’ll be doing:

Responsibilities may include some or all of the following, depending on need:

• Direct correspondence with donors and nonprofit organizations, both via email and phone

• Assisting customers in all aspects of their journey on our website

• Data collection and organization

• Customer inquiry routing

• Trend analysis

• What we’re looking for:

  • At least one year in a customer service role

  • Strong written and verbal communication skills (we will use your cover letter as an evaluation of your writing skills)

  • Someone with excellent time management skills

  • Someone seeking to gain experience in the nonprofit sector

  • A detailoriented person who is able to take initiative and take ownership of assignments

  • Able to troubleshoot and provide creative solutions when faced with obstacles

  • Comfortable working in a small, friendly work environment

  • Please note:

    • We’re looking for someone who can commit to 20 hours per week (four hours a day) between our normal business hours of Monday through Friday, 9am5pm EST. You will need to use your own computer for this temporary role.

    • Pay for role is $17 an hour.

    • About us

      Charity Navigator is the world’s largest and mostutilized independent charity evaluator. The organization guides informed giving by evaluating the financial health, accountability, and transparency of charities and by providing data on 1.7 million nonprofits, accessed more than 10 million times annually. Charity Navigator does not charge the organizations it evaluates, ensuring unbiased evaluations, nor does it charge the public for this trusted data. As a result, Charity Navigator, a 501(c)(3) public charity itself, depends on support from individuals, corporations, and foundations that believe it provides a muchneeded service to Americas charitable givers.