Offer summary

Qualifications:

Fluent in English (B2+ level) in both written and spoken communication., Based in Colombia, with the ability to work flexible shifts within support hours., 1–2 years of experience in customer service roles., Proficiency in Zendesk, RingCentral, and Slack; healthcare industry experience is a plus..

Key responsibilities:

Assist patients via emails, Slack messages, and Zendesk tickets with empathy and accuracy.

Collaborate with healthcare providers and internal teams to deliver quality support.

Maintain and update support systems, track issues, and contribute to process improvements.

Provide a warm and efficient customer experience, ensuring patient satisfaction.

Job description

Are you a kind, proactive communicator who thrives in helping others? We're looking for a Customer Service Representative who will be the voice of support for patients using our telehealth services. You’ll handle emails, Slack messages, and Zendesk tickets with empathy and precision, ensuring every patient has a smooth, informed, and respectful experience.

Your mission: support an underserved community with warmth and efficiency—while working closely with healthcare providers and internal teams to deliver top-tier service. You'll also help maintain our systems, track issues, and contribute to continuous improvement.

Note: You must be located in Colombia and speak fluent English (B2+ level).

Requirements

What We’re Looking For

Fluent in English (B2+ written and spoken)
Based in Colombia
1–2 years of customer service experience
Proficient in Zendesk, RingCentral, and Slack
Healthcare industry background is a plus
Detail-oriented, organized, and proactive problem solver

Availability:

Training: Monday to Friday, 11 AM – 8 PM EST
Shifts after training: Open to work on weekends. Must be available to work any 8-hour shift within the company's support hours (8 AM – 12 AM EST)
We currently offer shifts like 8 AM – 5 PM, 9 AM – 6 PM, or 11 AM – 8 PM, but we may add later shifts, so flexibility is key.