Italian Speaking VIP Customer Support Agent

Join Patrique Mercier Recruitment FR as an Italian Speaking VIP Customer Support Agent. This exciting role provides you with the opportunity to work with highprofile clients in a premium environment, offering exceptional service and support in a fastpaced setting. If you have a passion for customer satisfaction and a flair for communication, this is the perfect role for you!

Responsibilities

• Deliver personalized support to VIP customers, addressing their inquiries via various channels including phone, email, and chat.
• Build and maintain strong relationships with highvalue clients, ensuring a seamless experience.
• Respond to complex inquiries and resolve issues swiftly, demonstrating your expertise and dedication.
• Document customer interactions comprehensively to ensure continuity of service.
• Collaborate with other departments to facilitate effective resolutions and enhance the client experience.
• Proactively identify areas for improvement in service delivery and suggest changes to processes.
• Stay informed about the latest products and services to provide accurate and relevant information.

• Requirements

  • Fluency in Italian and English, both written and spoken.
  • Demonstrated experience in customer support roles, preferably with VIP clientele.
  • Exceptional communication and interpersonal skills.
  • Strong problemsolving skills and ability to handle highpressure situations.
  • Detailoriented with excellent organizational skills.
  • Familiarity with CRM systems and standard office software.
  • A proactive approach and a passion for delivering outstanding customer service.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...