Offer summary

Qualifications:

Minimum 1 year experience in customer service within an IT or call center environment., Strong communication skills in Turkish and English, both written and verbal., Comfortable using CRM and helpdesk software such as Zendesk, Omnidesk, or Jira., Based in Turkey and available to work full-time from 9 AM to 6 PM GMT+3..

Key responsibilities:

Assist hoteliers by teaching them how to use the Exely platform.

Provide support through calls and emails, clarifying reports and guiding product usage.

Handle client feedback and escalate technical requests to the second support line.

Ensure products function correctly on the client side and provide operational recommendations.

Job description

Exely is a global IT company specializing in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in the APAC and EMEA regions and speaks over 35 languages, providing an exceptional opportunity to share global exchange experiences.

Our team is growing rapidly in the EMEA region and is looking for a Customer Support Specialist to assist our hotels in Turkey.

Are you passionate about learning technical skills, training others, and building strong relationships with clients? Apply for the Customer Support Specialist position at Exely, where you will have the opportunity to onboard, train, and support hoteliers using various products.

As a Customer Support Specialist, you will:

Teach clients how to use the Exely platform;

Provide strong support by processing clients’ requests via calls and emails (e.g., clarifying the meanings of reports, and guiding product use) proficiently in Turkish and English;

Handle client feedback and transfer technical requests to the second support line;

Ensure that our products are functioning correctly on the client side. If mistakes are found, create and send a list of recommendations to the client for proper operation.

Working hours:
MondayFriday, 9 AM6 PM (GMT+3) with 01 hour break for lunch.
Requirements
Based in Turkey;
Strong communication skills, both written and verbal Turkish and English;

Available to work MondayFriday, 9 AM6 PM (GMT+3);

At least 1 year of experience within the customer service of ITcompany or call center;

Experience within the hospitality or technology industry for hoteliers would be your advantage;

Customercentric approach, developed EQ, high level of stress resistance;

Comfortable with CRM and computer software;

Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).

Benefits

Competitive salary based on your experience;

Commissions based on KPI;

Its a remote fulltime job with working hours 09 AM6 PM (timezone where you are located);

Laptop, headset, and mobile phone for work;

You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;

The startup environment is fastpaced and constantly growing, with full support from our established international team;

The company covers business trips around Turkey;

Medical insurance and Meal card after the probation period

English Speaking Club with colleagues from around the world;

Online&Offline camps, workshops, and gatherings;

Network with colleagues from all over the world (Random Coffee Program).