Italian Speaking Tier 1 Support Agent

Patrique Mercier Recruitment FR is excited to announce an opening for an Italian Speaking Tier 1 Support Agent. This role is ideal for individuals who are passionate about customer service and technology. As a Tier 1 Support Agent, you will be the first point of contact for our Italianspeaking clients, providing them with essential support and assistance.

Responsibilities

• Respond to customer inquiries from Italianspeaking clients via phone, email, and chat promptly and professionally.
• Troubleshoot basic technical issues and provide appropriate solutions or escalate as needed.
• Provide clear and concise information regarding products, services, and policies.
• Document all interactions and resolutions accurately in the support management system.
• Educate customers on product features and offer tips to enhance their experience.
• Collaborate with team members to improve service quality and customer satisfaction.
• Stay informed about company products, updates, and industry trends to provide effective support.

• Requirements

  • Fluency in Italian and English, with strong verbal and written communication skills.
  • Prior experience in customer service or support roles is preferred.
  • Strong problemsolving skills with a customerfocused mindset.
  • Ability to work efficiently in a fastpaced environment.
  • Familiarity with support ticketing systems and CRM tools is a plus.
  • Detailoriented and able to multitask effectively.
  • A proactive attitude and a desire to help customers succeed.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...