Offer summary

Qualifications:

Excellent communication skills, both verbal and written., Organized and able to work independently or in a team., Proficiency in Office applications like Word, Excel, PowerPoint., Experience in customer service roles, preferably in telecoms or IT..

Key responsibilities:

Assist customers during installation and throughout their contract.

Coordinate with sales and suppliers to ensure smooth service delivery.

Guide customers through the order process and provide post-order support.

Liaise with billing to ensure accurate revenue recognition.

Job description

Customer Service Advisor – Full Time

Gigabit Networks is a high-growth Internet Service Provider, specializing in gigabit-capable connectivity for residential homes and businesses across the UK.

As part of a rapidly growing service team within Gigabit Networks, we need smart, energetic, self-starters who can support our residential and business customers during installation and the duration of their contract with Gigabit Networks.

This is a desk-based role, although a hybrid role would be considered for the right candidate. Our Leicester Head Office is based on the De Montfort University Campus.

The day-to-day tasks of this role are listed below.

· Delivery of service for our consumer customers for services including FTTP and SIP phone overlay

· Liaising with sales staff to ensure we have all the details needed to provision a service.

· Liaising with suppliers to ensure the smooth delivery of a service from order to delivery.

· Walking the customer through the order to process to ensure they are updated at every step of the process.

· Ensuring that a customer’s service has been delivered correctly and that they have everything they need post order.

· Passing all order details to billing to ensure we recognise the revenue as soon as possible.

Being the first line of support running basic checks from workflow before handing customers over to our 2^nd line technical support team for their issues to be resolved.

Requirements

Essential Skills

· Excellent communications skills

o Active Listening - effective at communicating via telephone.

o Strong written communication

· Highly organised, team player who can work on own initiative.

· Can do attitude and understanding of putting the customer first.

· Ability to use Office products such as Word, PowerPoint, Excel etc.

· Ability to work on site or remotely (if hybrid)

Desirable Skills

· Previous work experience in a telephone-based customer services role

· Knowledge of telecoms or IT services

· Previous knowledge or use of Zoho/CRM systems

Benefits

For this role, we will be offering a competitive salary relevant to experience as well as company benefits such as a pension, cycle to work scheme, health care and the ability to occasionally work from home

Salary: 22,000 - 24,000 (Dependent on Experience)

Required profile