Customer Support Specialist
Offer summary
Qualifications:
1-3 years of experience in customer support roles, preferably in foodservice, healthcare, or tech industries., Knowledge of foodservice certifications such as Food Service Manager or Registered Dietitian., Experience with customer success tools like Zendesk or Salesforce., Strong problem-solving skills and ability to communicate complex topics clearly..Key responsibilities:
- Field support calls, chats, and emails from customers.
- Troubleshoot reported issues and create defect reports for product review.
- Prioritize and manage incoming support tickets efficiently.
- Participate in software and hardware testing to improve technology.
Job description
MealSuite, an Inc. 5000 FastestGrowing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of endtoend foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.
A day in the life as a Customer Support Specialist:
- Ensure delivery to customers – facilitate the timely and successful delivery of solutions according to customer needs and objectives.
- Be the point of contact – Field support calls, chats and emails coming into the queue for internal and external users
- Manage incoming queries – Prioritize tickets, reassign based on subject and skill level, and update and track assigned tickets
- Improve the technology – Troubleshoot reported issues and create defects for product to review and participate softwarehardware testing
- Continue to grow professionally – Research and consult manuals and training material for selfguided continued learning
- I have experience in the foodservice, acute care, or tech industry
- I gained my knowledge through 13 years of direct experience in customer support roles.
- I have some kind of a foodservice certification, such as Food Service Manager, Certified Dietary Manager, Registered Dietician, Dietary Technician, Hopsitality Manger, or equivalent.
- I have experience with Customer Success Management tools, such as Zendesk, Salesforce, or other foodservice tech software.
- I’m exceptional at being flexible in stressful situations and being able to thrive under pressure, especially when it comes to delivering topnotch strategic solutions for customer issues.
- I get most excited about investigating issues, solving highly analytical problems, and not stopping or following up until I have found a resolution.
- I’m extra passionate about being able to explain complex topics easily and succinctly and I show a keen eye for detail.
- I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role).
- I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
- I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills.
- We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an allinone foodservice management technology. Learn more about what we do here.
- We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.
- We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.
- We take care of our employees too! Here are just a few of the great things we offer:
- Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
- Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.
- Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
- Worklife balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
- An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
- Participation in our equity program – we’d love for you to share in MealSuites success as we continue to grow!
- Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
- Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.comCareers.
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Have we got your attention? Great! Here’s what’s next:
Apply today with your resume and answers to our application questions.
We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.
We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact hr@mealsuite.com.
More to love about working at MealSuite:
If the below describe your knowledge, experience and character, this role could be for you:
Required profile
Experience
Other Skills
- Customer Service
- Problem Solving
- Analytical Thinking
- Detail Oriented
- Physical Flexibility
- Communication
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