Support Manager
Offer summary
Qualifications:
Higher or incomplete higher education, technical education is an advantage., B2 level of English proficiency., C1 level of Russian proficiency., Experience in help desk support is desirable..Key responsibilities:
- Processing client requests via Jira helpdesk system.
- Maintaining the performance of gaming infrastructure.
- Collaborating with internal teams and partners' helpdesk systems.
- Providing high-quality technical support to ensure service excellence.
Job description
Overview:
SOFTSWISS continues to expand the team and is offering an exciting opportunity for a Support Manager to join our Game Aggregator team. In this role, you'll support clients, maintain platform stability, and collaborate across teams—making a direct impact on the quality of our services in the fast-growing iGaming industry.
About Product:
SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily
Purpose of the role:
You will support the smooth operation of the SOFTSWISS Game Aggregator by processing client requests, maintaining gaming infrastructure performance, and collaborating with internal teams and partners. This role ensures timely, high-quality technical support while contributing to continuous service excellence in a dynamic iGaming environment.
Key responsibilities:
- Processing requests from clients in Jira helpdesk system
- Performance maintenance of the gaming infrastructure
- Interaction with associated departments and partners’ helpdesk systems
- Working on a schedule 2/2/3 or 5/2
Required Experience:
- Higher or incomplete higher education / technical education is an advantage
- B2 level of English
- C1 level of Russian
- Work experience in support of help desk systems is desirable
Nice to have:
- Technical support experience (the second line)
Our Benefits:
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events.
Required profile
Experience
Hard Skills
Other Skills
- Collaboration
- Problem Solving
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