Customer Support Assistant Manager Kenya

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Kenya

Offer summary

Qualifications:

Experience in customer support or management roles., Proficiency in English and familiarity with customer service tools., Strong leadership and communication skills., Ability to multitask and troubleshoot effectively..

Key responsibilities:

  • Enhance customer experience and support organic growth.
  • Handle customer complaints and ensure resolution.
  • Maintain records of customer interactions and stay updated on market trends.
  • Work with potential clients on Canadian Grants application process.

FoodMe Global / Dine Palace logo
FoodMe Global / Dine Palace SME https://www.foodme.mobi/
51 - 200 Employees
See all jobs

Job description

This is a remote position.

We are looking for a Asst. Customer Support Manager to deliver topnotch customer support and spread this concept throughout the company. The objective is to maintain the departments profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.

Responsibilities
Enhance the customer experience, engage customers, and support organic growth
Take responsibility for consumer complaints and see them through to completion
Establish a clear mission and implement techniques geared towards achieving it.
Maintain thorough records and record your interactions with customers.
Keep abreast of market developments and employ best practices as necessary.
Utilise assets and manage resources to meet both qualitative and quantitative goals.
Keep a clean workflow in accordance with priorities.
Working with potential clients for Canadian Grants application submission process. (CDAP)

Requirements
Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
Excellent understanding of management techniques
Proficiency in English
Knowledge of customer service tools, databases, and software at a working level
Ability to lead and strategize Welldeveloped clientfacing and communication abilities
Advanced multitasking and troubleshooting abilities
Available to work as per EST time 9:00am 5:30pm

Benefits
Friendly Environment
Guaranteed Growth






Salary:

25,000

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Experience ImprovementCustomer Relationship Management

Other Skills

  • Multitasking
  • Customer Service
  • Management
  • Troubleshooting (Problem Solving)
  • Communication
Are you interested?

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