Support Manager Junior
Offer summary
Qualifications:
Higher or incomplete higher education, preferably technical., Proficiency in English at B2 level., Fluency in Russian at C1 level., Experience in help desk support or technical support is advantageous..Key responsibilities:
- Process client requests using Jira helpdesk system.
- Maintain the performance of gaming infrastructure.
- Collaborate with internal teams and partners' helpdesk systems.
- Ensure timely and high-quality technical support.
Job description
Overview:
SOFTSWISS continues to expand the team and is offering an exciting opportunity for a Support Manager to join our Game Aggregator team. In this role, youll support clients, maintain platform stability, and collaborate across teams—making a direct impact on the quality of our services in the fastgrowing iGaming industry.
About Product:SOFTSWISS Game Aggregator
A fast and costeffective solution that allows you to integrate and manage casino gaming content easily
A fast and costeffective solution that allows you to integrate and manage casino gaming content easily
Purpose of the role:You will support the smooth operation of the SOFTSWISS Game Aggregator by processing client requests, maintaining gaming infrastructure performance, and collaborating with internal teams and partners. This role ensures timely, highquality technical support while contributing to continuous service excellence in a dynamic iGaming environment.
Key responsibilities: - Processing requests from clients in Jira helpdesk system
-
- Performance maintenance of the gaming infrastructure
-
- Interaction with associated departments and partners’ helpdesk systems
-
- Working on a schedule 223 or 52
-
Required Experience:
- Higher or incomplete higher education technical education is an advantage
-
- B2 level of English
-
- C1 level of Russian
-
- Work experience in support of help desk systems is desirable
-
Nice to have:
- Technical support experience (the second line)
-
Our Benefits:
- Fulltime remote work opportunities and flexible working hours
-
- Private insurance
-
- Additional 1 Day Off per calendar year
-
- Sports program compensation
-
- Comprehensive Mental Health Programme
-
- Free online English lessons with a native speaker
-
- Generous referral program
-
- Training, internal workshops, and participation in international professional conferences and corporate events.
-
- Processing requests from clients in Jira helpdesk system
- Performance maintenance of the gaming infrastructure
- Interaction with associated departments and partners’ helpdesk systems
- Working on a schedule 223 or 52
-
- Higher or incomplete higher education technical education is an advantage
- B2 level of English
- C1 level of Russian
- Work experience in support of help desk systems is desirable
-
- Technical support experience (the second line)
-
- Fulltime remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events.
-
Our Benefits:
Nice to have:
Required Experience:
Required profile
Experience
Hard Skills
Other Skills
- Collaboration
- Time Management
Support Operations Manager Related jobs
YESCO
- From: Utah (USA) (Full Remote)
- Full time
CIBC
- From: Illinois (USA) (Full Remote)
- Full time
FleetPride
- From: Tennessee (USA) (Full Remote)
- Full time
CIBC
- From: Illinois (USA) (Full Remote)
- Full time
Langate Software
- From: New York (USA) (Full Remote)
- Full time