Offer summary

Qualifications:

High school diploma or GED equivalent., Fluency in both English and Spanish., Excellent verbal and written communication skills., Proficiency in computer and typing skills..

Key responsibilities:

Handle inbound and outbound customer calls.

Provide support and service to customers during their lease-to-own experience.

Maintain a positive attitude and effective communication on every call.

Support customers through problem-solving to meet their needs.

Job description

Progressive Leasing is a leading provider of instore and ecommerce leasetoown solutions. As an almost 20+ year old FinTech company that has gone from startup to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an everevolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring Bilingual Customer Service Representatives to help grow our company and ensure our mission is achieved!

Thіѕ rоlе іѕ а wоrkfrоmhоmе роѕіtіоn аnd you must reside within a 60mile radius of Draper, Utah.

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

WE ARE: A team of operations experts that are crucial to the operational excellence and worldclass experience that we provide to our customers. Progressive Leasing is known for the highquality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our Customer Service department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.

YOU ARE: A Customer Service rockstar who loves leading others to provide a world class customer experience. Customer Service is not just a department but an essential value, you will be responsible for supporting our customers through their leasetoown experience you have the opportunity to make a difference on every call. We expect that our Customer Service Representatives have clear effective communication, and a positive attitude while problemsolving on every call to ensure that our customer’s needs are met. While every call varies the goal of providing a worldclass experience is the same.