Agent Customer Service Representative Customer Experience

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Interacts with customers customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information andor ensure customer information is updated accurately.

What Youll Do:

Interacts with customers customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information andor ensure customer information is updated accurately.

• Help customers with complaints and questions, give customers information about products and services
• Ensure to deliver BGO and client metrics and expectations on a regular basis.
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Engage with customers on all inboundoutbound calls, emails, and other channels of communication applicable and or supports to update customer’s account information
• Champion company core values and other company programs
• Other duties as assigned

• Education

  North America Minimum High School Diploma or equivalent is required
  Philippines – Minimum of 2 years postsecondary or equivalent is required
  Costa Rica – No Minimum requirement
  United Kingdom – No Minimum requirement

  Trinidad & Tobago – Minimum 3 CSEC passes

  English is compulsory in all locations

  Experience

  Previous experience in an AgentCustomer Service Representative is preferred but not required

  CertificatesLicenses

  There are no personal certification or licensing requirements for this job.

  What Were Looking For:

  INFORMATION SECURITY RESPONSIBILITIES

  All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) – French. Please note that Information security responsibilities are based on role.

  Why Join Us?

  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

  • Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.

  • TeamOriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

  • StateoftheArt Offices: Work in our modern, wellequipped offices designed to enhance collaboration and productivity.

  • Rewarding Work: Help businesses grow while making a real difference in people’s lives!

  • Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

    Twitter & Instagram: bgocareers

    Facebook: Bill Gosling Outsourcing

    LinkedIn: Bill Gosling Outsourcing

    Website – https:www.billgosling.comcareers

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    At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

    Bill Gosling Outsourcing – Where your career thrives!