Offer summary

Qualifications:

Strong written and verbal communication skills., Ability to type at least 40 words per minute., Customer service experience or aptitude for customer support., Basic proficiency with software tools and problem-solving skills..

Key responsibilities:

Handle customer inquiries via chat, phone, and email.

Assist customers with order management and general questions.

Represent the company's brand with empathy and professionalism.

Document customer interactions accurately and efficiently.

Job description

This is a remote position.

What to Expect:

This is an omni-channel (chat, phone calls and emails) support program where agents will handle customer chat, calls and emails to assist the Delivery Service Company’s customers.

Agents will answer, manage, and document inbound customer contacts to initiate, verify, change or cancel orders, and other general inquiries regarding the Delivery Service Company’s product and services including, without limitation, the following contact channels: emails, chats and telephone calls.
Represent the Delivery Service Company brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, and personalizing the experience.
Demonstrate a customer obsessed attitude and do whatever is needed within company policy to ensure total customer resolution.

Capabilities of Top Performing Agents:

Ability to interact with customers utilizing strong written and verbal communication skills as well as deep customer empathy.
Proficient typing skills to handle 3 chats at a time, quickly and efficiently with high quality
Must be able to type a minimum of 40 words per minute
Outstanding problem solving skills
Ability to provide knowledgeable, friendly and eloquent customer service
Understanding how to navigate and efficiently use provided software resource tools