Offer summary

Qualifications:

Higher or incomplete higher education, preferably from technical universities., Proficiency in English and Russian at Upper Intermediate level or higher., Basic knowledge of WEB architecture and programming fundamentals., Experience in B2B technical support or operations management..

Key responsibilities:

Handle technical support requests related to transactions and payment methods.

Implement and customize payment solutions on client websites.

Troubleshoot technical issues with transactions and payment systems.

Coordinate with related departments to ensure payment system efficiency.

SOFTSWISS is an international company and a widely-acclaimed iGaming expert. We were the very first online gambling software company to start working with cryptocurrencies. SOFTSWISS appeared in July 2009 in Minsk, Belarus. Today SOFTSWISS is a recognised industry leader in iGaming software solutions development. The company has an international team, which counts 1,400+ employees and has an official presence in Poland, Malta, Georgia, and Belarus. To date, the SOFTSWISS client network counts more than 500 iGaming brands. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media. SOFTSWISS steadily enhances the products portfolio with continuous innovations and increases the quality of its services, providing customers with first-class industry solutions. Our values: - High-end solutions based on reliability, security and honesty - Expertise of a professional team with over 10 years of iGaming background - Innovative approach to product development and business processes Our Products: - Sportsbook Platform - Online Casino Platform - Game Aggregator - Jackpot Aggregator - Affilka (Affiliate Platform) - Managed Services Our Services: - First Line Player Support - Player Retention - Player Reactivation - VIP Player Support - Anti-fraud support Our solutions: - Crypto Casino Solution - White Label Casino Solution - Turnkey Casino Solution White Label solutions: - Operating under the SOFTSWISS gambling licences - Ready-to-use payment processing options - SOFTSWISS merchant accounts Why Us? - Over 10 years helping our clients to succeed in the industry - Focus on software security and stability - Top client service based on the client needs - Best industry professionals - Agile methodology at all levels - Cutting-edge innovations - Wide geographical presence Website: www.softswiss.com Email: order@softswiss.com SOFTSWISS. Winning Combination

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for an experienced QA Engineer. We need an accomplished professional who shares our culture and values.

Key responsibilities:

Handling technical operations requests from first line support about transactions issues and Payment Methods work
Roll out a customization of new Clients Customization Payment Methods on the Client’s website
Technical troubleshooting about transactions and Payment Methods
Maintaining the efficiency of payment systems
Interaction with payment systems
Analysis and identification of patterns in problems with payments with subsequent reporting
Interaction with related departments (2nd line, Finance, Account managers, B2C…)

Required Experience:

Experience as an Operations Manager, B2B technical support (2nd line)
Knowledge of the basics of WEB architecture
Higher or incomplete higher education, preference for graduates of technical universities
Proficiency in both English and Russian, with a minimum level of Upper Intermediate (B2)
Knowledge of the basics in programming (data types/basic operators/functions)

Nice to have:

Experience in Fintech, Payments industry
Understanding how the Payment System works
Knowledge about transactions flow
Experience with JIRA, Jenkins, Gitlab
Experience with monitoring systems (ELK)
Understanding of information and application security, SSH, and access credentials

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

Required profile