Support Manager (IGaming) CIS
Offer summary
Qualifications:
Strong stress resilience and ability to stay calm under pressure., Customer-centric mindset with excellent communication skills., Tech-savviness and confidence in navigating various apps and systems., Ability to make quick decisions and handle difficult users professionally..Key responsibilities:
- Provide prompt support via online chat for technical, financial, and platform-related questions.
- Assist customers and resolve their issues to improve their experience.
- Meet personal and team service targets to ensure quality support.
- Collaborate with other departments to enhance products and internal processes.
Job description
We are a fast-growing iGaming company with 5+ years of experience and a strong team of 1300+ talented specialists! 💪
With 10+ successful projects thriving across Tier 1-3 countries, we continue to expand and shape the future of the iGaming industry. We value highly qualified professionals who help us grow and deliver the best results globally.
🚀 Join Our Team as a Support Manager!
What We’re Looking For:
✅ Stress Resilience: You can stay calm, focused, and effective under pressure.
✅ Customer-Centric Mindset: You genuinely care about solving customers’ issues and making their experience better.
✅ Quick Decision-Making: You’re able to think fast and make the right choices in high-pressure situations.
✅ Conflict Resolution: You know how to handle difficult users with patience and professionalism, defusing tension smoothly.
✅ Professional Communication: You’re always polite, respectful, and friendly — even in challenging conversations.
✅ Tech Savviness: You’re confident with computers and easily navigate various apps and systems.
Your Responsibilities:
💼 Provide prompt support via online chat. 💬
💼 Assist with technical questions, financial topics, platform features, or even casual chats
💼 Meet your personal financial targets along with team-wide service goals.
💼 Collaborate with other departments to improve products and internal processes.
Work Schedule:
🕒 Flexible shifts: 2 days on / 2 days off / 2 night shifts on / 2 days off.
Why you should join us:
☕️ Remote work format.
🏖 Paid Vacation & Sick Leave: Your well-being matters! Plus, enjoy an extra day off for your birthday.
🎁 Awesome Gifts: Creative presents for holidays and special occasions — we love to surprise our team!
💰 Competitive Salary: We value your work and reward it fairly.
🤝 Internal Events: Knowledge-sharing and professional growth opportunities with your colleagues.
💰 Referral Program: Help us find amazing teammates and receive cool bonuses.
🏆 Career Growth: You’ll constantly develop new skills and grow with us.
✨ We’re driven by ambition, creativity, and passion — and we’re looking for teammates who share the same mindset! ✨
Please send your resume or contact our recruiter via Telegram: @littlesmith
Join the best! 🚀
Required profile
Experience
Hard Skills
Other Skills
- Decision Making
- Stress Management
- Technical Acumen
- Professional Communication
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