You’re a Customer Support Specialist who thrives on solving technical problems, translating customer needs into clear solutions and delivering excellent service. We’re EngagedMD and we have a patient journey application used by more than 3 million users nationwide and internationally since its launch, and we continue to see enormous growth and adoption from medical clinics across multiple markets. In 2023, we expanded our product suite to include Fertility Consents, a UK-based platform focused on digitizing the consent process for fertility clinics. Together, our platforms continue to see enormous growth and adoption from medical clinics across multiple markets. This is an exciting opportunity to join us in our mission to help carers carry on caring.
You will have the opportunity to help manage the service relationship with our customers and patients utilizing the EngagedMD and Fertility Consents platforms, proactively work to ensure that our users have the best product experience, and act as the voice of the customer to communicate feedback back to EngagedMD’s Product, Video, and Customer Success teams. You’ll use your technical troubleshooting skills and familiarity with APIs to support users, translate complex issues into clear, actionable insights for our engineering team, and guide customers through day-to-day use.
This is a full-time remote role and reports to our Support and Implementation Manager, and candidates are required to reside in the United Kingdom. Applicants must have the right to work in the UK and be able to provide proof of eligibility.
Working Hours: 9 am - 5 pm GMT, with flexibility for nights and weekends as needed.
Responsibilities
Required Skills
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What We Offer
EngagedMD is an equal opportunity employer. We’re committed to diversity, equity, and inclusion. We believe our company and products are made better by the varied perspectives of our employees, each of whom we seek to empower and support in their individuality. We hire our team members on the basis of merit, qualifications, and the needs of our business in order to best achieve our mission to help carers carry on caring. Pursuant to this commitment, EngagedMD will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact peopleops@engagedmd.com.
About EngagedMD
At EngagedMD, we embrace a mission-driven culture where committed individuals come together to make a real difference in healthcare. Our core values of integrity, collaboration, impact, recognition and growth inform how we work together. They also make possible our culture of belonging and excellence where our team members can be themselves, grow professionally, do their best work, and be rewarded for it. Join us today in our mission to help carers carry on caring.
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