Offer summary

Qualifications:

At least one year of customer service experience is required., Bilingual in English and Spanish is mandatory., A high school diploma or GED is required; an associate degree or degree in progress is preferred., Strong verbal, interpersonal, and written communication skills are essential..

Key responsabilities:

Respond to customer inquiries and provide status updates and guidance as per established procedures.

Access and update internal and client systems, entering contact notes in automated systems.

Communicate with client staff and forward case information as necessary via various electronic means.

Maintain a high degree of professionalism and courtesy while addressing customer needs.

AdNet/AccountNet, Inc. is a privately held, certified 8(a), LGBTE and WBE strategic management consulting organization and providing Human Resources Capital Management. Founded by CEO Betsy Cerulo in 1990, AdNet/AccountNet is a Maryland corporation. We provide the full range of staffing solutions, from contractual & temporary staff augmentation services, direct hire and executive-level placement. . AdNet offers a humanistic approach to provide temporary, contractual & executive search services in the areas of Accounting/Finance, Healthcare, Human Resources and Legal. AdNet’s clients are the federal & state government and commercial sector. Corporate headquarters is conveniently located in Baltimore, MD. AdNet/AccountNet, Inc. is a regional staffing leader because we strive to provide the best quality staffing solutions, advice, and resources to our clients for the management and growth of their organizations. Our experienced and professional team, responsive and involved management, and solid systematic approach demonstrate our commitment to extraordinary service. Whether we are serving a small business, a Fortune 500 company or the Federal Government our Mission is: "Advocates for Workplace Excellence and Equality." A call to AdNet/AccountNet, Inc. is your first and final step to quality staffing. Behind every successful staffing solution is our rigorous system of background checks, resume and degree verification, specialized testing, detailed interviews, and professional coaching. Our professional recruiters are also professional certified coaches.

Job description

This is a remote opportunity for BILINGUAL candidates living in EST time zone!

Hours: Monday through Friday from 10:00 a.m. to 7:00 p.m. EST

Job Description:

The Customer Service Representatives primary duties are:

Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies and procedures.
Access internal and client systems, interpret screens, update screens and enter contact notes in automated systems.
Communicate with client staff as required and forward Case and Customer information, when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.
Accurately respond to inquiries with a high degree of respect in a professional and courteous manner.

Minimum Qualifications:

CSRs shall have at least one (1) year of Customer service experience.
Applicant must be bilingual (English/Spanish only).
A high school diploma or GED is required. Associate degree or Degree in progress preferred.
Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and Customer service skills and experience.

Preferred Skills/Experience:

Ability to navigate in up to seven separate systems and up to three systems simultaneously.
Ability to navigate and update systems in Windows.
Ability to convey information and direction for multiple programs during a single interaction.
Previous experience as a customer service representative in a call center.

Professional Skills:

Strong verbal, interpersonal and written communication skills
Team player with the ability to work in a fast-paced environment.
Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude.
Ability to be flexible to handle multiple priorities and to work limited overtime as necessary.

Required profile