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SaaS Technical/Operations Director

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Expert & Leadership (>10 years)
Work from: 
South Africa

Offer summary

Qualifications:

Strong technical background in SaaS platforms., Proven experience as a technical or operations leader., Background in software development and cloud technologies., Experience managing cross-functional teams..

Key responsabilities:

  • Define and execute the technical and operational strategy.
  • Oversee development and continuous improvement of the SaaS platform.
  • Implement processes for product delivery and client onboarding.
  • Build, mentor, and lead cross-functional teams.
  • Optimize platform performance through analytics and reporting.
Employer of Record South Africa logo
Employer of Record South Africa Human Resources, Staffing & Recruiting Small startup https://employerofrecordsa.co.za/
2 - 10 Employees
About Employer of Record South Africa
We are a South African in-country Employer of Record specialist for companies that are based in Europe, Canada, Australia, New Zealand, and the USA. We can assist you in ensuring that your company is in compliance with the various labour and employment laws in South Africa. We can also provide you with an EOR service or you can hire our staff for yourself and we will manage the payroll and Tax requirements.
See more Employer of Record South Africa offers

Job description

Job Title: Saas Technical/Operations Director

Position: Remote

Salary: Negotiable

WHAT YOU WILL BRING TO THE COMPANY

Are you a visionary leader with a strong technical background in SaaS platforms? Do you thrive on operational excellence and driving strategic growth? We are seeking an exceptional Technical/Operations Director to lead and elevate our SaaS operations to the next level. As the Technical/Operations Director, you will oversee the development, management, and optimization of our SaaS platform, ensuring it aligns with business goals and delivers unparalleled value to our clients. You will play a pivotal role in bridging the gap between technology and business strategy, driving performance, innovation, and operational efficiency.

WHAT YOU WILL BE RESPONSIBLE FOR

  • Define and execute the technical and operational strategy for the SaaS platform, ensuring scalability and innovation.
  • Oversee the development and continuous improvement of the SaaS platform, ensuring best-in-class performance and reliability.
  • Implement and refine processes for product delivery, client onboarding, and system maintenance to meet SLAs and exceed customer expectations.
  • Build, mentor, and lead cross-functional teams, fostering a culture of collaboration, accountability, and innovation.
  • Leverage analytics and reporting to optimize platform performance and operational efficiency.
  • Work closely with leadership, sales, and client success teams to align technical capabilities with business goals.

WHO YOU ARE

  • Proven experience as a technical or operations leader in a SaaS environment.
  • Strong background in software development, cloud technologies, and platform management.
  • Excellent problem-solving skills with a track record of driving operational improvements.
  • Experience managing cross-functional teams, including engineers, product managers, and support staff.
  • Strong understanding of SaaS metrics (e.g., churn rate, LTV, CAC) and operational KPIs.
  • Exceptional communication skills to engage with both technical teams and business stakeholders.

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Organizational StrategySoftware DevelopmentTechnical LeadershipCross-Functional Team LeadershipPlatform Product ManagementCloud TechnologiesBusiness Metrics

Other Skills

  • Team Building
  • Communication
  • Problem Solving
Are you interested?

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