Customer Growth Specialist, Americas

Suessa is looking for a Customer Growth Specialist, Americas for a Global B2B SaaS Company

About the Company

Our client is a compliance-grade fixed asset depreciation and lease accounting platform built for CFOs, Financial Controllers, and Finance Directors. Their customers are compliance-driven, relying on the platform for critical regulatory requirements such as IFRS 16, IRS depreciation schedules, and year-end close. They are an Australian-founded, fully remote company trusted by over a thousand businesses and accounting firms across the US, Canada, the UK, Australia, New Zealand, and South Africa. They are growing rapidly and intentionally building out their commercial team.

About the Role

If you have worked as an Account Executive, Account Manager, or Business Development Manager in SaaS or fintech and want a role where the commercial result is the primary focus, this is for you.

This is a quota-carrying, commercial role within their Customer Success team, covering the Americas. You will own a book of business, convert inbound leads into customers, get them live, and grow existing accounts to make renewals straightforward. You will be engaging directly with senior finance buyers in the US and Canada on multi-year deals where their product sits at the center of the customer's compliance and year-end close process.

What You'll Do

• Convert Trials and Inbound Enquiries: Own the 30-day trial experience for North American prospects. Identify the compliance deadlines driving their evaluation, connect the product to their needs, and close the deal before inertia sets in.

• Get New Customers Live: Manage the implementation process from signed deal to first value. You will run the kick-off, assist with setting up and importing asset registers and leases, and collaborate with their support and product teams when specialist help is needed.

• Retain and Grow Your Book: Manage a portfolio of North American accounts across their full lifecycle. Run regular check-ins, spot expansion signals early (e.g., untapped lease portfolios, upgrading monthly users to annual plans), and ensure there are no surprises at renewal time.

• Maintain CRM Accuracy: Meticulously keep your pipeline, activities, and forecast updated in HubSpot.

What You Bring

• Commercial Background: Proven experience as an Account Executive, Account Manager, Sales Development Rep, or CSM with a quota attached to your name.

• Accounting/Finance Qualification: A degree in accounting or a Contador Público qualification is highly desirable to give you instant credibility with finance buyers.

• Finance Engagement: Experience having commercial conversations with CFOs, Financial Controllers, or Finance Directors. You know what creates urgency for them and how year-end decisions are made.

• Tech/SaaS Experience: Background in a SaaS, fintech, or software company with the ability to confidently learn and demonstrate a product (experience with tools like Xero, QuickBooks Online, or Sage Intacct is a plus).

• Clear Communication: Fluent professional English (written and spoken) is required, as you will write proposals and lead video calls with North American clients daily.

• Strategic Thinking & Reliability: You know the difference between a champion and an economic buyer, can manage your own pipeline independently, and consistently do what you say you will do.

Working Hours

• 40 hours per week, Monday to Friday, aligned to cover the North American business day

• Standard shifts (3 days a week): 10:00 to 18:00 ART

• Overlap shifts (2 fixed days a week): 12:00 to 20:00 ART (to facilitate coaching and pipeline reviews with the Head of Customer Success in Queensland, Australia)