The Sr. Instructional Designer supports the U.S. Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.Working within a condensed development timeline, the Sr. Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning. This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.Essential Duties and Responsibilities: - Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs. - Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT). - Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings. - Create and execute end-to-end instructional design project plans with key milestones. - Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget. - Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings. - Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards. - Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards. - Review, evaluate, and modify existing and proposed new hire curriculum. - Create and execute maintenance cycle for new hire onboarding programs. - Perform other duties as assigned by management.
