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CX Consultant

Coopers Group AG

Role overview

Summary

This role focuses on supporting an international transformation and customer experience project in the construction industry. You will work with an international project team and engage with stakeholders to enhance customer journeys and improve overall customer experience.

Qualifications

  • Proven experience in Customer Experience (CX) consulting.
  • Solid knowledge in Customer Experience design.
  • Experience in developing and visualizing customer journeys.
  • Expertise in process analysis and process optimization.
  • Very good German language skills, both written and spoken.

Responsibilities

  • Plan and conduct interviews with stakeholders up to C-level
  • Identify, analyze, and visualize customer journeys along complex business processes
  • Develop concrete recommendations for improving customer experience
  • Analyze existing processes and identify optimization potentials

Key facts

  • Remote from: Anywhere
  • Fixed term
  • German

Hard skills

Other skills

  • Interviewing Skills
  • Consulting
  • Communication
  • Problem Solving

About the company

Coopers Group AG logo

Coopers Group AG

  • 51–200
Welcome to Coopers! We are a Swiss recruiting agency with a global reach. We support well-known organisations by finding managers and specialists in the areas of Information Technology, Engineering and Life Sciences. We are a competent partner in recruiting and help our clients finding the right personalities with the expertise they need and with the attitude that fits best with their company culture. Coopers supports candidates throughout the entire application process. Our work is not finished once we have successfully placed a person – we focus on a long-term partnership with our candidates. We care about our people. Whether candidates need support to find a place to live or need help with other administrational issues, our team is thinking outside the box and has a reputation for always having an answer. We believe that there are no problems – only solutions! Would you like to know more? Please get in contact with us. We are looking forward to hearing from you. Your Coopers Team PS: We can also support your international recruiting projects as we are the Swiss representative of the international recruiting and executive search network Talentor International. All infos can be found on our homepage coopers.ch
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Job description

................

Für unseren Kunden in Zürich/Wien suchen wir eine:n erfahrene:n CX Consultant  zur Unterstützung eines internationalen Transformations- und Customer-Experience-Projekts im Umfeld der Bauindustrie. Die Rolle erfordert eine starke Seniorität, ausgeprägte Interviewfähigkeiten auf Management-Ebene sowie Erfahrung in der Analyse und Gestaltung von Customer Journeys.

Deine Aufgaben:

  • Planung, Durchführung und Moderation von Interviews mit Stakeholdern bis auf C-Level
  • Identifikation, Analyse und Visualisierung von Customer Journeys entlang komplexer Geschäftsprozesse
  • Erarbeitung konkreter Handlungsempfehlungen zur Verbesserung der Customer Experience
  • Analyse bestehender Prozesse und Identifikation von Optimierungspotenzialen
  • Zusammenarbeit mit einem internationalen Projektteam aus Kunden- und Beraterseite
  • Selbstständige Steuerung eigener Arbeitspakete und proaktive Abstimmung mit relevanten Stakeholdern
  • Anwendung pragmatischer und ergebnisorientierter Methoden zur Entwicklung nachhaltiger Lösungen

Dein Profil:

  • Nachweisbare Erfahrung im Bereich Customer Experience (CX) Consulting
  • Fundierte Kenntnisse in Customer Experience Design
  • Erfahrung in der Entwicklung und Visualisierung von Customer Journeys
  • Expertise in Process Analysis und Prozessoptimierung
  • Erfahrung in der Durchführung und Leitung von Interviews auf Management- und C-Level
  • Fähigkeit, auch in anspruchsvollen Kundenumfeldern selbstständig und souverän zu agieren
  • Sehr gute Deutschkenntnisse in Wort und Schrift

Nice to have: 

  • Erfahrung aus Projekten im Bau- oder Infrastrukturumfeld
  • Erfahrung in der Zusammenarbeit mit internationalen Stakeholdern
  • Kenntnisse eines pragmatischen, hands-on Beratungsansatzes
  • Erfahrung in interdisziplinären Transformations- oder Innovationsprojekten

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