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Quality & Operational Excellence Spezialist:in

Coopers Group AG

Role overview

Summary

This role focuses on continuous improvement of processes, quality, and operational efficiency for a client in the Zurich area. You will contribute to quality management systems and support process owners in optimizing documentation and procedures.

Qualifications

  • Completed vocational training, ideally with further education or a focus on quality assurance or quality management.
  • At least 3 years of professional experience in a comparable role.
  • Experience in complaint management and common problem-solving methods (e.g., 8D, Ishikawa, A3).
  • Very good MS Office skills and user knowledge in SAP.
  • Preferred: Knowledge of quality management systems and relevant standards is an advantage.

Responsibilities

  • Process customer and supplier complaints, including root cause analysis and sustainable action management
  • Apply established quality methods such as 4D, 8D, Ishikawa, or A3 for problem-solving
  • Support the development and implementation of measures for error reduction and continuous improvement
  • Maintain and further develop existing quality management systems

Key facts

  • Remote from: Anywhere
  • Fixed term
  • Mid-level (2-5 years)
  • Director of Operational Excellence
  • German

Hard skills

Other skills

  • Problem Solving
  • Microsoft Office
  • Communication
  • Analytical Thinking
  • Teamwork

About the company

Coopers Group AG logo

Coopers Group AG

  • 51–200
Welcome to Coopers! We are a Swiss recruiting agency with a global reach. We support well-known organisations by finding managers and specialists in the areas of Information Technology, Engineering and Life Sciences. We are a competent partner in recruiting and help our clients finding the right personalities with the expertise they need and with the attitude that fits best with their company culture. Coopers supports candidates throughout the entire application process. Our work is not finished once we have successfully placed a person – we focus on a long-term partnership with our candidates. We care about our people. Whether candidates need support to find a place to live or need help with other administrational issues, our team is thinking outside the box and has a reputation for always having an answer. We believe that there are no problems – only solutions! Would you like to know more? Please get in contact with us. We are looking forward to hearing from you. Your Coopers Team PS: We can also support your international recruiting projects as we are the Swiss representative of the international recruiting and executive search network Talentor International. All infos can be found on our homepage coopers.ch
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Job description

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Für unseren Kunden im Grossraum Zürich suchen wir eine engagierte Persönlichkeit als Quality & Operational Excellence Spezialist:in, die aktiv zur kontinuierlichen Verbesserung von Prozessen, Qualität und operativer Effizienz beiträgt.

Deine Aufgaben:

  • Bearbeitung von Kunden- und Lieferantenreklamationen inklusive Ursachenanalyse und nachhaltigem Massnahmenmanagement
  • Anwendung etablierter Qualitätsmethoden wie 4D, 8D, Ishikawa oder A3 zur Problemlösung
  • Unterstützung bei der Erarbeitung und Umsetzung von Massnahmen zur Fehlerreduktion und kontinuierlichen Verbesserung (KVP)
  • Pflege, Aufrechterhaltung und Weiterentwicklung bestehender Qualitätsmanagementsysteme
  • Koordination von Massnahmen und Aktivitäten zur kontinuierlichen Verbesserung des QM-Systems
  • Unterstützung der Process Owner bei der Erstellung, Optimierung und Dokumentation von Prozessen und Arbeitsanweisungen
  • Mitarbeit an Projekten zur Steigerung von Qualität, Produktivität, Kundenzufriedenheit und Rentabilität
  • Sicherstellung der Einhaltung von Qualitäts-, Umwelt-, Energie- und Arbeitssicherheitsstandards

Dein Profil:

  • Abgeschlossene Berufsausbildung, idealerweise mit Weiterbildung oder Schwerpunkt im Bereich Qualitätssicherung oder Qualitätsmanagement
  • Mindestens 3 Jahre Berufserfahrung in einer vergleichbaren Funktion
  • Erfahrung im Umgang mit Reklamationsmanagement sowie gängigen Problemlösungsmethoden (z. B. 8D, Ishikawa, A3)
  • Kenntnisse von Qualitätsmanagementsystemen und relevanten Normen von Vorteil
  • Sehr gute MS Office-Kenntnisse sowie Anwenderkenntnisse in SAP
  • Strukturierte, analytische und lösungsorientierte Arbeitsweise
  • Kommunikationsstarke Persönlichkeit mit hoher Eigeninitiative und Teamorientierung
  • Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift

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