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Customer Service Representative (Trilingue)

Solvo Global

Role overview

Summary

This role focuses on providing memorable customer experiences through effective communication in Spanish, English, and French. You will support customers with inquiries about purchases and products while collaborating with various teams to enhance service quality.

Qualifications

  • Advanced English and French communication, verbal and written C1.
  • Minimum 8 months to 1 year of experience in a call center.
  • Ability to multitask and solve problems.
  • Flexibility for rotating schedules, including weekends.
  • Pass a skills test.

Responsibilities

  • Attend to customers via chat and calls regarding products, orders, quality, and support.
  • Guarantee an exceptional service experience.
  • Maintain updated knowledge of products and processes.
  • Collaborate with QA, training, and Team Leads.

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Multitasking
  • Problem Solving

About the company

Solvo Global logo

Solvo Global

  • Outsourcing & BPO
  • SME
  • 501–1,000
Solvo Global provides exceptional and affordable remote talent solutions to US and Canadian businesses. Our vetted and specialized professionals become an extension of your organization, helping you scale operations with full control and access. Our near-shore experience includes working in the same time zone, no language barriers, a strong work ethic, and mirroring your office environment. Whether you are in need of 1 professional or 100, we can help you reduce employment costs and gain access to top talent. Foster business growth for your business today. Contact us to learn more.
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Job description

🌟 Customer Service Representative (Trilingue)

📍 Ubicación: Colombia | All cities

🏠 Modalidad: Remoto

🗣️ Idiomas requeridos: Español, Inglés y Francés

💰 Remuneración: $4.000.000 + Aux Conectividad

🚀 ¿Qué harás en el cargo?

Buscamos un Customer Service Representative apasionado por ofrecer experiencias memorables. Atenderás clientes vía chat y llamadas, apoyando consultas sobre compras, productos, órdenes y más.

🎯 Responsabilidades

  • Atender clientes por chat y llamadas (productos, órdenes, calidad, soporte).
  • Garantizar una experiencia de servicio excepcional.
  • Mantener conocimiento actualizado de productos y procesos.
  • Colaborar con QA, entrenamiento y Team Leads.
  • Comunicar avances, dudas y oportunidades con el equipo.

✅ Requisitos

  • Dominio de Inglés y Frances, comunicación verbal y escrita C1.
  • Mínimo 8 meses a 1 año de experiencia en Call center.
  • Capacidad de multitarea y resolución de problemas.
  • Flexibilidad para horarios rotativos, incluidos fines de semana.
  • Aprobar Test de hábilidades.

📅 Horarios:

✔️ Disponibilidad de lunes a domingo.

✔️ Franja operativa entre 7:00 a.m. y 12:00 a.m.

✔️ 42 horas semanales. 2 días de descanso rotativos.

✔️ Training: Martes a sábado de 7:00 AM a 3:30 PM

#LI-Onsite

Requisitos

Estudios

Educación Básica Secundaria

Idiomas

Inglés - Avanzado Francés - Avanzado

Habilidades

Dominio de idiomas Servicio al cliente Atención telefónica None

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