SAP CRM / SERVICE CLOUD V2 CONSULTANT

• Architect and execute the end-to-end transformation from SAP CRM to SAP Service Cloud V2, ensuring business continuity and data integrity.
  
• Design and manage integrations between SAP S/4HANA and Service Cloud using SAP Integration Suite (CPI) to facilitate real-time data exchange.
  
• Conduct comprehensive assessments of existing custom ABAP enhancements to determine migration paths or necessary refactoring.
  
• Implement and configure Cisco Telephony and CTI solutions to enable unified communications within the service environment.
  
• Lead the planning, execution, and validation of data migration strategies, including rigorous testing and deployment protocols.
  
• Configure and optimize SAP CRM Service and Case Management modules to support advanced service workflows in the new cloud environment.
  
• Provide technical guidance and oversight during the deployment phases to ensure alignment with industry best practices and project timelines.
  

Requirements

• Minimum of 6 years of professional experience in SAP consulting, specifically within the CRM and Service Cloud domains.
  
• Proven expertise in SAP S/4HANA integration patterns and SAP CPI / Integration Suite implementation.
  
• Strong background in assessing custom ABAP enhancements and performing code reviews for migration readiness.
  
• Hands-on experience with Cisco Telephony systems and CTI integration within SAP environments.
  
• Demonstrated capability in managing data migration testing, validation, and production deployment activities.
  
• Deep functional knowledge of SAP CRM Service and Case Management processes.
  
• Specific track record of leading SAP CRM to Service Cloud V2 transformation projects.