SENIOR SAP CRM / SAP SERVICE CLOUD V2 CONSULTANT

Senior SAP CRM / SAP Service Cloud V2 Consultant

• Architect and execute comprehensive strategies for migrating from SAP CRM to SAP Service Cloud V2, ensuring minimal disruption to ongoing operations.
  
• Design and implement custom ABAP enhancements within the SAP CRM environment to address specific business logic and functional gaps.
  
• Conduct thorough data migration planning, execution, and validation, including detailed fit-gap analysis to identify discrepancies between current and target states.
  
• Engineer robust integrations between telephony systems (Cisco CTI) and SAP platforms to enable unified communications and enhanced agent productivity.
  
• Oversee the end-to-end implementation of SAP Service Cloud V2, managing configuration, testing, and deployment phases.
  
• Lead stakeholder engagement initiatives to gather requirements, manage expectations, and communicate technical concepts to non-technical audiences.
  
• Define and optimize solution designs that leverage SAP CRM Service and Case Management capabilities to improve operational efficiency.
  
• Provide expert guidance on the technical roadmap for the SAP CRM-to-Service Cloud transformation journey.
  

Requirements

• Minimum of 10+ years of professional experience in the IT Services sector, with a proven track record in SAP consulting.
  
• Demonstrated expertise in developing custom ABAP enhancements specifically for SAP CRM modules.
  
• Hands-on experience with data migration projects, including complex data mapping, cleansing, and fit-gap analysis.
  
• Proficiency in integrating telephony solutions, particularly Cisco CTI, with enterprise ERP and CRM systems.
  
• Strong background in managing stakeholder relationships and delivering high-level solution designs.
  
• Extensive knowledge of SAP CRM Service and Case Management functionalities.
  
• Proven success in leading SAP Service Cloud V2 implementation projects.
  
• Deep understanding of the architectural and functional shifts involved in transforming from SAP CRM to SAP Service Cloud V2.