Key Facts

Remote From:

Fixed term

Mid-level (2-5 years)

English

Hard Skills

ServiceNow ServiceNow Agile Software Development Business Analysis HR Operations Report Generators Business Law Group Policy Data Policy Development Scrum (Software Development) +3 more

Other Skills

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Analytical Skills
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Problem Solving
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Microsoft Outlook
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Microsoft Word
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Microsoft Excel
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Microsoft PowerPoint
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Communication
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Social Skills
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Time Management

Roles & Responsibilities

4+ years of experience in agile development environment as a business analyst
4+ years of ServiceNow experience including ITSM, ITBM, ITOM or HR
Excellent oral and written communication skills
Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams

Requirements:

Build reports and dashboards for internal team use as well as end users
Modify form and list views in ServiceNow
Set up and manage a Visual Task Board (VTB)
Understand business processes and translate into technical specifications

Overture Rede

About Overture Rede

Overture Rede is an (ISO 9001:2008), group of companies, focused on providing end to end Information & communication services & solution across the world. We believe in creating value for business & our clients through our quality services. Our commitment to deliver quality customer solutions has been the guiding factor in our development of a comprehensive menu of services. We strive to develop solutions that allow businesses to save time and money. We are dedicated to developing solutions that help alleviate the problems in IT Services, corporate training, competency assessments, staffing & payroll management for customer to focus on more pressing issues

Company type: TPE

Founded: 2018

Company size: 11 - 50

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Job description

This is a remote position.

4+ years of experience working in an agile development environment as a business analyst
2. 4+ years of ServiceNow experience including but not limited to the following:
a. Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HR
b. Building reports and dashboards for internal team use as well as end users
c. Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use each
d. Hands on experience with modifying form and list views in ServiceNow
e. Experience setting up and managing a Visual Task Board (VTB)
3. Ability to understand business processes and translate into technical specifications
4. Working understanding of SDLC and Agile development best practices
5. Excellent oral and written communication skills (English language)
6. Strong conceptual and analytical skills, which demonstrates unique problem-solving approaches
7. Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
8. Customer-focused approach with outstanding interpersonal skills
9. Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams

Preferred Qualifications
1. ServiceNow Certified Systems Administrator (CSA)
2. ITIL v3 or v4 certification 3. ScrumMaster certification (CSM)
4. Understanding of Managed Service providers and how they work with various customers
5. PMI Professional in Business Analysis (PMI-PBA)® or IIBA Certified Business Analysis Professional (CBAP®) Certification

Salary: 24000000

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