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ServiceNow CSM/CRM Consultant

FyerX - Your Trusted Marketing Partner

Role overview

Qualifications

  • 7+ years of hands-on experience on the ServiceNow platform with deep expertise in ServiceNow CSM.
  • Strong functional knowledge of CRM and Customer Service processes.
  • Proficiency in JavaScript, Glide scripting, Business Rules, Client Scripts, UI Policies, and UI Actions.
  • Experience with Flow Designer, IntegrationHub, REST/SOAP APIs, and third-party integrations.

Responsibilities

  • Lead implementation and enhancement projects focused on ServiceNow CSM and CRM.
  • Gather business requirements and configure Case Management, Customer/Consumer Accounts, Contacts, Users, and Assignment Rules.
  • Design customer service workflows and automation using Flow Designer and Omnichannel capabilities.
  • Configure Customer/Partner Portals, Service Catalog, Knowledge Management, SLAs, and Entitlements.
  • Build REST/SOAP integrations with CRM, ERP, and enterprise applications using IntegrationHub.
  • Configure dashboards, reports, and KPIs, and provide technical guidance to junior developers.

Key facts

Hard skills

About the company

FyerX - Your Trusted Marketing Partner logo

FyerX - Your Trusted Marketing Partner

Digital Marketing & SEO Agencies

We are Digital Marketers with one primary focus. We help you realize improved outcomes from digital marketing strategies and services. Your success with us will be realized in large steps or in small incremental steps. FyerX, Bangalore is run by a passionate team of marketing experts who have devoted their time and expertise to make your business grow in the online world in this technology age. We fuel the growth of purpose driven brands through strategy activation, design empowerment, and market adoption. From cultivating new ideas to connecting the dots for customers or users, these are our core principles. Leverage our expertise to: Improve global online reach & visibility Strengthen local visibility Develop integrated marketing plans Drive growth for your brand online Improve and enhance your online reputation Measure and optimize digital efforts Craft effective digital campaigns Build your digital strategy

Company details

IndustryDigital Marketing & SEO Agencies
Company size11 - 50

Links

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Job description

This is a remote position.

Senior ServiceNow CSM/CRM Consultant

Job Details

  • Employment Type: Contract

  • Work Mode: Remote

  • Location: Offshore

  • Shift Timing: 12:30 PM to 9:30 PM IST (E1 Shift)

  • Total Experience Required: 8+ years

  • Relevant Experience Required: 7+ years in ServiceNow & CSM

Job Summary We are seeking a Senior ServiceNow CSM/CRM Consultant to lead implementation and enhancement projects across ServiceNow CSM and CRM modules. The ideal candidate will translate complex customer service requirements into scalable ServiceNow solutions, design core workflows, and integrate key enterprise applications.


Key Responsibilities

  • Lead implementation and enhancement projects focused on ServiceNow CSM and CRM.

  • Gather business requirements and configure Case Management, Customer/Consumer Accounts, Contacts, Users, and Assignment Rules.

  • Design customer service workflows and automation using Flow Designer and Omnichannel capabilities.

  • Configure Customer/Partner Portals, Service Catalog, Knowledge Management, SLAs, and Entitlements.

  • Build REST/SOAP integrations with CRM, ERP, and enterprise applications using IntegrationHub.

  • Configure dashboards, reports, and KPIs, and provide technical guidance to junior developers.



Requirements

Required Qualifications

  • 7+ years of hands-on experience on the ServiceNow platform with deep expertise in ServiceNow CSM.

  • Strong functional knowledge of CRM and Customer Service processes.

  • Proficiency in JavaScript, Glide scripting, Business Rules, Client Scripts, UI Policies, and UI Actions.

  • Experience with Flow Designer, IntegrationHub, REST/SOAP APIs, and third-party integrations.

  • Strong expertise in ServiceNow data model, security, and ACLs.



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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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