B-CPT-11750 Bilingual Administrative Assistant

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Title: B-CPT-11750 Bilingual Administrative Assistant

Independent Contractor – B-CPT-11750 Bilingual Administrative Assistant/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing restoration and reconstruction company that handles fire, water, smoke, and mold mitigation and rebuilds damaged properties is seeking a Bilingual Administrative Assistant to support its project coordination team.

The assistant will support the project coordination team with client appointment confirmations, bilingual vendor and subcontractor follow-up, document collection, project-file updates, approved routine communications, and other administrative tasks as assigned. Because many of the company’s vendors and subcontractors are Spanish-speaking, the ability to communicate effectively in both English and Spanish is important to improving communication between the field and the back office.

The assistant will report to the owner and/or the Director of Compliance for management and personnel matters. The Project Coordinator will provide daily project-related assignments, priorities, and deadlines. Changes involving scope, pricing, payments, or technical decisions must be referred to the appropriate project coordinator or management for approval.

The ideal candidate will combine strong customer service and coordination skills with prior construction or restoration experience, allowing them to understand basic terminology and accurately communicate project information between coordinators, vendors, and subcontractors.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Project Coordination Support

• Assist project coordinators with day-to-day scheduling and job coordination
• Confirm schedules with vendors, subcontractors, and other project contacts
• Maintain organized project information
• Track open items and follow-ups for active projects
• Keep project coordinators informed of updates, delays, and issues

Vendor & Subcontractor Communication

• Follow up with vendors and subcontractors regarding scheduling, documentation, and routine project needs
• Communicate in both English and Spanish as needed
• Relay approved information between project coordinators and vendors
• Help reduce communication issues caused by language barriers
• Escalate project questions or issues requiring coordinator or management input

Documentation & File Management

• Collect required documents from vendors and subcontractors
• Update project files and records with current information
• Maintain organized and accurate documentation
• Follow up on missing documents and outstanding information
• Ensure routine file updates are completed consistently

Scheduling & Routine Communication

• Confirm client appointments, vendor schedules, and project-related activities
• Send routine approved communications on behalf of the project coordination team
• Track scheduling changes and communicate updates to the appropriate parties
• Support other administrative tasks as assigned

Reporting & Performance Expectations

• Maintain consistent attendance during scheduled hours
• Communicate promptly during scheduled hours
• Send a daily summary of completed tasks, pending items, and blockers
• Refer changes involving scope, pricing, payments, or technical decisions to the appropriate project coordinator or management for approval

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Customer service, administrative, or project coordination experience required
• Bilingual English/Spanish fluency (written and spoken) required
• Strong documentation and file management skills required
• Ability to work independently while supporting an established project coordination team required
• Construction, restoration, mitigation, trades, or related industry experience strongly preferred
• Ability to understand and explain construction terminology strongly preferred
• Vendor or subcontractor coordination experience preferred

IDEAL CANDIDATE PROFILE

• Excellent communicator in English and Spanish
• Customer service mindset with patience and professionalism
• Organized and dependable with follow-up
• Comfortable with construction and restoration terminology
• Clear and precise when relaying information between parties
• Able to support additional project coordinators as the company grows

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Email Platforms
• Phone / Text Communication Tools
• Microsoft Office or Google Workspace
• Client Project Management and File Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 20 Hours (Hours May Increase Based on Performance)
• Scheduled Working Days: Tuesday–Saturday (Sunday and Monday Off)
• Daily Working Time: 12:00 PM–4:00 PM ET

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
• Contracted Hours per Week: 20 Hours (Hours May Increase Based on Performance)
• Daily Working Time: 12:00 PM–4:00 PM ET
• Scheduled Working Days: Tuesday–Saturday (Sunday and Monday Off)
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English and Spanish – Bilingual Required
• ACCENT PREFERENCE: Level A–B (Native or Near-Native English Accent Required)
• REGION PREFERENCES: Nearshore

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!