Director of Workday System Performance

Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com

The Director of Workday System Performance serves as the strategic leader and primary owner of the organization's Workday platform. This role is responsible for the administration, governance, optimization, security, and long-term evolution of Workday across Human Capital Management (HCM), Financials, Professional Services Automation (PSA), Reporting, Integrations, and Security. The Director partners closely with HR, Finance, Talent Acquisition, Payroll, IT, and executive leadership to ensure Workday delivers maximum business value, operational efficiency, data integrity, and an exceptional user experience. This individual will provide both hands-on system expertise and strategic leadership, identifying opportunities to optimize existing functionality, expand platform capabilities, and develop a scalable roadmap that supports organizational growth.  The ideal candidate brings deep experience supporting Workday in a mature production environment, strong expertise in Workday Security and Reporting, experience with Workday PSA, and the ability to translate business strategy into scalable system solutions. 

Key Responsibilities

Workday Strategy & Governance

• Serve as the strategic owner and subject matter expert for the Workday platform, driving continuous improvement and long-term system optimization.
• Develop and maintain a multi-year Workday roadmap aligned with organizational objectives and evolving business needs.
• Evaluate new Workday functionality, features, and modules, providing recommendations for adoption and implementation.
• Establish and maintain governance practices, change management processes, security controls, and system standards.

System Administration & Production Support

• Own day-to-day administration, maintenance, and optimization of the Workday production environment.
• Ensure system reliability, performance, scalability, and data integrity across all supported modules.
• Lead Workday release management activities, including impact assessments, testing strategies, change communications, and deployment planning.
• Troubleshoot complex system issues and drive timely resolution of production incidents.
• Maintain system configurations, business processes, workflows, and documentation.

Professional Services Automation (PSA)

• Support and enhance PSA functionality including project setup, resource forecasting, utilization tracking, project costing, financial performance, and reporting.
• Recommend and implement process improvements that improve operational visibility, workforce planning, and project profitability.

Security & Compliance

• Design, maintain, and optimize Workday security architecture, including security groups, domain security policies, role-based access, and business process security.
• Partner with Information Security, Compliance, HR, and Finance leaders to ensure appropriate segregation of duties and risk management practices.
• Lead security assessments and implement security-related enhancements and best practices.

Reporting & Analytics

• Develop and maintain advanced Workday reports, dashboards, scorecards, and analytics solutions.
• Partner with business leaders to define reporting requirements and establish reporting governance standards.

Integrations & Technology Management

• Oversee Workday integrations with internal systems and third-party applications.
• Design, configure, troubleshoot, and optimize integrations utilizing EIB, Core Connectors, Studio, APIs, and other integration technologies.
• Collaborate with IT and external vendors to ensure integration reliability, performance, and scalability.
• Drive automation opportunities that improve business processes and reduce manual effort.

Stakeholder Partnership

• Build trusted partnerships across HR, Finance, Talent Acquisition, Operations, and IT.
• Translate business requirements into scalable Workday solutions and process improvements.
• Provide consultation, training, and guidance to stakeholders on Workday capabilities and best practices.
• Lead cross-functional projects supporting process transformation and organizational growth.

Qualifications

• 5+ years of Workday administration, configuration, and support experience within a production environment.
• Hands-on experience with Workday Professional Services Automation (PSA).
• Demonstrated experience supporting Workday HCM, Financials, Reporting, Security, and Integrations.
• Advanced knowledge of Workday Security, including security groups, domain security policies, business process security, and governance controls.
• Advanced reporting expertise including calculated fields, dashboards, composite reports, and analytics.
• Experience leading Workday releases, testing, system enhancements, and change management initiatives.
• Strong understanding of Workday architecture, business processes, and data structures.
• Proven ability to consult with business leaders and translate strategic objectives into technology solutions.Exceptional analytical, problem-solving, project management, and communication skills.
• Experience within a professional services organization.
• Experience implementing new Workday modules or major Workday enhancements. 
• Bachelor's degree in Information Systems, Human Resources, Business Administration, Finance, or related field, or equivalent combination of education and experience.

For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.

Our People and Culture

At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered.

Join Impact Advisors and make a real difference in healthcare.