Revenue Cycle Managed Services - Senior Director of Information Technology

Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com

Position Summary

The Senior Director of Information Technology leads the technology services that enable our internal operations and client-facing managed services. This role is responsible for the reliability, security, scalability, and performance of the technology environment supporting our teams and clients. 

The Senior Director provides leadership across infrastructure, networking, systems engineering, application support, end-user computing, service desk operations, client connectivity, security and compliance, and technology onboarding. This individual serves as a senior escalation point for complex technology issues and works closely with operational leaders, client IT organizations, technology vendors, security teams, and other partners to ensure technology services meet business requirements and service-level commitments. 

The ideal candidate is a broad, hands-on IT leader who understands the full technology stack and can translate technical requirements and issues into operational and client outcomes. 

Key Responsibilities

• Lead the strategy, delivery, and continuous improvement of internal and client-facing IT services. 

• Oversee networking, infrastructure, systems engineering, cloud services, remote connectivity, VPNs, firewalls, and related technologies. 

• Manage secure connectivity between company, client, vendor, and cloud environments. 

• Oversee application management and support, including operational ownership, maintenance, upgrades, incidents, integrations, and vendor escalation. 

• Manage secure file-transfer technologies, data exchanges, interfaces, and related monitoring and support. 

• Lead end-user computing, including hardware procurement, computer imaging, configuration, endpoint management, software deployment, patching, inventory, lifecycle management, and secure device disposition. 

• Oversee software licensing, deployment, renewals, technology vendors, and IT asset management. 

• Lead service desk operations and establish effective incident, request, problem, change, outage, and escalation management processes. 

• Define and monitor IT service levels, performance measures, root-cause analysis, and continuous improvement initiatives. 

• Own the technology workstream for new client onboarding, including network connectivity, system and application access, identity provisioning, file transfer, devices, communications, interfaces, security requirements, and support models. 

• Serve as a senior technology contact for client IT organizations and lead resolution of significant client-impacting technology issues. 

• Oversee communications technology, including collaboration, conferencing, telephony, and related services. 

• Partner with security, privacy, and compliance teams to maintain appropriate technology controls and support regulatory and contractual requirements. 

• Maintain business continuity and disaster recovery readiness for critical infrastructure, applications, connectivity, and technology services. 

• Manage technology vendors, contracts, licensing, budgets, capacity, and lifecycle planning. 

• Build, lead, mentor, and develop a high-performing IT team with clear responsibilities, operating standards, documentation, and escalation pathways. 

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience. 

• 10+ years of progressive IT experience with significant experience across multiple areas of enterprise technology. 

• 5+ years of IT leadership experience, preferably within managed services, healthcare, professional services, or another highly regulated environment. 

• Demonstrated experience across enterprise networking and infrastructure, systems and cloud engineering, identity and access management, endpoint and device management, hardware and software management, application support, service desk and IT service management, secure file transfer and system integrations, telecommunications, cybersecurity, compliance, and business continuity. 

• Experience managing geographically distributed technology environments and users. 

• Experience supporting client-facing technology services and working directly with client IT organizations. 

• Experience establishing and managing SLA-based services, major incidents, escalations, and root-cause resolution. 

• Demonstrated experience managing technology vendors, contracts, licensing, budgets, and technology investments. 

• Strong leadership, communication, problem-solving, and client relationship skills. 

Preferred Qualifications

• Experience supporting healthcare operations, managed services, or revenue cycle environments. 

• Familiarity with EHR and healthcare applications such as Epic or Oracle Health. 

• Knowledge of healthcare integrations and data exchange, including APIs, HL7/FHIR, X12 EDI, ETL, SFTP, and clearinghouse connectivity. 

• Experience with Microsoft 365, Microsoft Azure, identity management, and enterprise endpoint-management technologies. 

• ITIL, CISSP, CISM, PMP, Microsoft, Cisco, or comparable technical or leadership certifications. 

For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.

Our People and Culture

At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered.

Join Impact Advisors and make a real difference in healthcare.