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Soporte Técnico / Support Engineer (Help Desk L1-L2)

GSB Solutions

Role overview

Qualifications

  • Minimum 18 months experience in technical support, Service Desk or Help Desk
  • Knowledge in support for end-users
  • Conversational and intermediate-advanced level of English

Responsibilities

  • Support to end-users
  • Installation and configuration of software
  • Diagnosing and solving hardware and software problems
  • Network connectivity and VPN management

Key facts

Hard skills

Other skills

  • Microsoft Windows
  • Troubleshooting (Problem Solving)
  • Accountability
  • Proactivity
  • Problem Solving

About the company

GSB Solutions logo

GSB Solutions

  • IT Services & Consulting
  • SME
  • 201–500
We provide you with the perfect partnership between human capital and technology, becoming an extension of your business that can work inside and outside of it, with the purpose of giving you quality and efficiency through the most recognized standards in the market. Currently we have presence throughout America, providing services focused on Technology and Telecommunications, always combined with human vision and the professionalism that characterizes us.
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Job description

Mínimo 18 meses de experiencia en soporte técnico, Service Desk o Help Desk.

✅ Conocimientos en:

  • Soporte a usuarios finales

  • Sistemas operativos Windows

  • Microsoft 365

  • Instalación y configuración de software

  • Diagnóstico y solución de problemas de hardware y software

  • Conectividad de red y VPN

  • Herramientas de acceso remoto

  • Gestión de tickets e incidencias

✅ Nivel de inglés conversacional e intermedio-avanzado (indispensable).

✅ Persona:

  • Comprometida y responsable

  • Orientada al servicio al cliente

  • Proactiva y organizada

  • Con capacidad para trabajar de forma autónoma

  • Enfocada en la resolución de problemas

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