Support Engineer

This is a remote position.

About thinkbridge 

thinkbridge is how growth-stage companies can finally turn into tech disruptors. They get a new way there – with world-class technology strategy, development, maintenance, and data science all in one place. But solving technology problems like these involves a lot more than code. That’s why we encourage think’ers to spend 80% of their time thinking through solutions and 20% coding them. With an average client tenure of 4+ years, you won’t be hopping from project to project here – unless you want to. So, you really can get to know your clients and understand their challenges on a deeper level. At thinkbridge, you can expand your knowledge during work hours specifically reserved for learning. Or even transition to a completely different role in the organization. It’s all about challenging yourself while you challenge small thinking.  

thinkbridge is a place where you can: 

1. Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues. 
   
2. Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done. 
   
3. Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.  
   

thinkbridge…there’s a new way there. ™ 
 
What is expected of you?

As part of the job, you will be required to

• Respond to and resolve complex issues in SharePoint Online/On-Prem, PowerApps, and Microsoft Teams. 
  
• Investigate service outages, performance issues, and integration problems using diagnostic tools. 
  
• Conduct deep troubleshooting with logs and analytics to find root causes. 
  
• Collaborate with Microsoft Support for swift issue resolution. 
  
• Administer SharePoint, focusing on site collections, permissions, and workflows. 
  
• Support PowerApps, including app performance tuning and security configuration. 
  
• Manage Teams issues, from call quality to governance and compliance. 
  
• Document and maintain records of incidents and solutions for future reference. 
  
• Participate in post-mortem reviews to improve service delivery. 
  
• Work with IT teams and stakeholders to enhance user experience. 
  
• Provide timely updates during incident resolution processes.  
  

If your beliefs resonate with these, you are looking at the right place!  

• Accountability – Finish what you started.  
  
• Communication – Context-aware, pro-active and clean communication. 
  
• Outcome – High throughput.  
  
• ​Quality – High-quality work and consistency. 
  
• Ownership – Go beyond
  

Requirements

• 5+ years experience in technical support for Microsoft 365. 
  
• Bachelor’s degree in Computer Science or related field. 
  
• Expert in SharePoint, PowerApps, and Microsoft Teams. 
  
• ​Proficient in PowerShell scripting for Microsoft 365. 
  
• Strong knowledge of Microsoft 365 security and compliance 
  

Benefits

• Remote First   
  
• Working hours 10.30 PM IST –7:30 PM IST  
  
• No loss of pay for pre-approved leaves.   
  
• ​Family Insurance