Help Desk Support Technician / IT Service Desk Agent (L1-L2) | São Paulo, Brasil

• 1 day ago

GSB Solutions

Role overview

Qualifications

Minimum 18 months of experience in Service Desk, Help Desk or Technical Support
Experience providing Level 1 and Level 2 technical support
Intermediate or advanced English for user communication
Excellent customer service attitude

Key facts

Remote from: Brazil, South America, Latin America
Full time
Help Desk Technician
Spanish

Hard skills

Other skills

Problem Solving
Communication
Proactivity
Detail Oriented
Calmness Under Pressure
Teamwork

About the company

GSB Solutions

IT Services & Consulting
SME
201–500

We provide you with the perfect partnership between human capital and technology, becoming an extension of your business that can work inside and outside of it, with the purpose of giving you quality and efficiency through the most recognized standards in the market. Currently we have presence throughout America, providing services focused on Technology and Telecommunications, always combined with human vision and the professionalism that characterizes us.

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Job description

Mínimo 18 meses de experiencia en Service Desk, Help Desk o Soporte Técnico.
Experiencia brindando soporte técnico de Nivel 1 y Nivel 2.
Inglés intermedio o avanzado para atención y comunicación con usuarios.
Excelente actitud de servicio y orientación al cliente.
Capacidad de aprendizaje rápido y resolución de problemas.

Competencias Deseables

Comunicación efectiva.
Proactividad.
Organización y atención al detalle.
Trabajo bajo presión.
Enfoque en servicio al cliente.
Capacidad para trabajar en equipo.

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