Evening Customer Service Advisor

Job Description

Evening Customer Service Advisor – Remote – Permanent

Working 30 hours per week from 17.00 – 23.00 working 5/7 days including weekends on a rota basis

Due to growth, we are currently recruiting a talented and results driven Evening Customer Service Advisor to join our busy team in our Contact Centre team

£22,495 Per Annum, Flexibility bonus and lots of great benefits.

Our Customer Service  Advisors are the smile on the end of the line, the people with all the answers, the every-day heroes that help keep our customers’ businesses running smoothly. 

What we want you to do...

• Add value to every customer contact using Fresh Direct sales through service approach to drive profitable growth, build loyalty and customer lifetime value
• Take ownership of own personal development to maintain and develop knowledge of Fresh Direct products, services and process
• Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues
• Ensure good communication links with various departments and utilise and follow internal policies
• Be self-motivated to deliver high productivity, to achieve personal scorecard targets and assist in the achievement of overall departmental KPI’s
• Liaising between departments to ensure customer satisfaction

What we are looking for...

• You are able to think quickly on your feet, enabling the best outcome for all customers
• You have top notch communication skills
• Great at building rapport and getting along easily with people
• A strong level of written and verbal skills, with a great attention to detail.
• Be able and happy to work in a busy and fast paced role

What we can give you in return...

• A competitive salary and recognition rewards and incentives
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
• And much more….

There’s a lot on offer, so what are you waiting for? Apply now!

Additional Information

Additional Information

Supporting You at Every Stage of Life

At Sysco GB, we recognise that everyone's circumstances are different – and that life doesn't stop when you're at work. That's why we offer a range of policies and support designed to care for colleagues through different life stages and personal circumstances.

Our support includes:

• Flexible working opportunities from day one
• Enhanced maternity, adoption and paternity pay for eligible colleagues
• Up to 52 weeks of maternity and adoption leave
• Adoption and surrogacy support
• Shared parental leave
• Fertility treatment leave
• Carer's leave and support for colleagues with caring responsibilities
• Emergency time off for unexpected dependant care situations
• Parental leave to help balance work and family commitments
• Compassionate leave to enable you to be there with loved ones during the most difficult times
• A 24/7 employee assistance programme, giving you access to independent advice, support and medical services such as free virtual GP appointments and free virtual physiotherapy – including for your spouse and dependents
• Access to a wide range of discounts and other benefits to support your financial wellbeing

We're committed to helping colleagues thrive and grow, while managing the responsibilities that matter most outside of work.