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Associate Manager

Role overview

Qualifications

  • At least 5 years of relevant experience in staffing, recruitment, resource management, HR, or business operations, ideally in IT services, consulting, or professional services
  • Minimum 2 years of experience in Senior, Lead, Manager, or Owner-level roles with demonstrated scope and accountability
  • Proven ability to manage engagements supporting teams of 5 or more full-time employees
  • Fluent English (B2) with excellent written and verbal communication skills

Responsibilities

  • Oversee end-to-end staffing operations across assigned Solution Practices to keep project demand and resource supply in balance
  • Collaborate with Discipline Leads to align on demand and supply priorities, resource availability, and upcoming staffing challenges
  • Partner with project teams to define role needs, required skills, experience levels, timelines, and other key staffing inputs
  • Propose creative staffing solutions, including part-time allocations, rotations, cross-practice collaboration, internal mobility, and external hiring

Key facts

Hard skills

Other skills

  • Problem Solving
  • Analytical Skills
  • Communication
  • Teamwork
  • Time Management
  • Creativity

About the company

EPAM Systems logo

EPAM Systems

  • IT Services & Consulting
  • XLarge
  • 10,001+
Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has used its software engineering expertise to become a leading global provider of digital engineering, cloud and AI-enabled transformation services, and a leading business and experience consulting partner for global enterprises and ambitious startups. We address our clients’ transformation challenges by fusing EPAM Continuum’s integrated strategy, experience and technology consulting with our 30+ years of engineering execution to speed our clients’ time to market and drive greater value from their innovations and digital investments. We make GenAI real with our AI LLM orchestration, testing and engineering solutions, EPAM DIAL, EPAM EliteA™ and EPAM AI/RUN™, respectively. We deliver globally, but engage locally with our expert teams of consultants, architects, designers and engineers, making the future real for our clients, our partners and our people around the world. We believe the right solutions are the ones that improve people’s lives and fuel competitive advantage for our clients across diverse industries. Our thinking comes to life in the experiences, products and platforms we design and bring to market. Added to the S&P 500 and the Forbes Global 2000 in 2021 and recognized by Glassdoor and Newsweek as a Top 100 Best Workplace, our multidisciplinary teams serve customers across six continents. We are proud to be among the top 15 companies in Information Technology Services in the Fortune 1000 and to be recognized as a leader in the IDC MarketScapes for Worldwide Experience Build Services, Worldwide Experience Design Services and Worldwide Software Engineering Services. Learn more at www.epam.com.

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Job description

We are seeking an Associate Manager to drive staffing and resource management across Solution Practices in a fast-moving environment. You will align demand and capacity with Discipline Leads and project teams, ensure clear stakeholder communication, and apply creative staffing options to meet business needs. Responsibilities Oversee end-to-end staffing operations across assigned Solution Practices to keep project demand and resource supply in balance Collaborate with Discipline Leads to align on demand and supply priorities, resource availability, and upcoming staffing challenges Partner with project teams to define role needs, required skills, experience levels, timelines, and other key staffing inputs Propose creative staffing solutions, including part-time allocations, rotations, cross-practice collaboration, internal mobility, and external hiring Identify staffing gaps, capacity constraints, and emerging risks early, then recommend practical mitigation options Manage multiple simultaneous staffing requests while meeting timelines aligned with business objectives Build and maintain trust-based relationships with Discipline Leads, Delivery Managers, project stakeholders, Talent Acquisition, and other internal teams Facilitate transparent communication across stakeholders to support alignment and timely decisions Set expectations, reinforce accountability, and follow up on commitments to ensure staffing goals are met Communicate staffing constraints clearly, provide recommendations, and escalate risks when appropriate Promote consistent use of staffing best practices and established operational procedures Coordinate staffing activities and operational priorities with minimal oversight Monitor staffing workflows to uncover inefficiencies and suggest actionable process improvements Maintain high accuracy, quality, and timeliness for staffing-related data, updates, and deliverables Analyze staffing trends, resource availability, and operational obstacles to enable informed decision-making Contribute to defining and implementing staffing standards, best practices, and process enhancements Support cross-functional collaboration and knowledge sharing to improve operational effectiveness Requirements At least 5 years of relevant experience in staffing, recruitment, resource management, HR, or business operations, ideally in IT services, consulting, or professional services Minimum 2 years of experience in Senior, Lead, Manager, or Owner-level roles with demonstrated scope and accountability Proven ability to manage engagements supporting teams of 5 or more full-time employees Strong stakeholder management skills with the ability to collaborate across teams and organizational levels Demonstrated ability to juggle multiple priorities and deliver outcomes in a fast-paced, constantly changing environment Solid analytical and problem-solving abilities, including risk identification, option evaluation, and solution recommendations Proactive and creative, solution-focused mindset with the ability to go beyond standard staffing approaches Excellent organizational skills with close attention to detail, ownership, and accountability Ability to influence stakeholders, build alignment, and drive decisions without direct authority Ability to work independently with minimal supervision while staying collaborative and team-oriented Fluent English (B2) with excellent written and verbal communication skills Nice to have Relevant professional certification that strengthens your qualifications

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