Key Account Manager Defense

About this Position

What you´ll do

• The Key Account Manager, a remote position, is responsible for building and growing business relationships with high opportunity emerging defense and aerospace accounts
• Implement new customer acquisition plans & develop customer-specific success metrics beyond revenue (e.g., innovation impact)
• Demonstrate and communicate technical knowledge of aerospace-grade materials, their specifications and application, an understanding of quality and compliance requirements, and forecast management
• Leverage understanding of emerging defense technologies (CCAs, UAS, autonomous systems, counter-UAS, hypersonics, advanced materials) to identify new customer materials opportunities
• Serve as the primary point of contact between Henkel and Customer across departments (procurement, engineering, quality, supply chain, etc.)
• Develop and build long-term strategic plan tailored to Customer’s business goals and production plan e.g. Defense platforms
• Identifies opportunities to expand the relationship through new product offerings, innovations, or process improvements
• Internal champion of Customer needs within the Henkel cross-functional organization, ensuring alignment and responsiveness
• Builds strong relationships with Customer stakeholders in supply chain, program, and engineering
• Translates customer’s strategy and priorities into a joint innovation roadmap
• Facilitate executive-level meetings and Business Reviews to maintain alignment
• Effectively manages escalations, delivery issues, or quality concerns with professionalism and urgency
• On-Time Delivery & Quality Performance management through KPI tracking and ensuring performance meets Customer’s needs
• Oversees pricing agreements, long-term contracts (LTAs), and terms & condition negotiations
• Uses analytics and forecasting tools to anticipate customer needs and add strategic value