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Key Account Manager (Beauty Systems Group)

Role overview

Responsibilities

  • Build and maintain strong, trust-based relationships with key accounts.
  • Serve as the main liaison between Henkel and the customer across departments.
  • Manage customer expectations and ensure alignment with Henkel’s strategic goals.
  • Develop and execute customer-specific business plans to exceed growth targets.

Key facts

Hard skills

Other skills

  • Relationship Building
  • Strategic Planning
  • Forecasting
  • Communication
  • Collaboration
  • Problem Solving

About the company

Henkel logo

Henkel

  • XLarge
  • 10,001+
Henkel operates worldwide with leading innovations, brands and technologies in two business areas: Adhesive Technologies and Consumer Brands. Founded in 1876, Henkel looks back on more than 145 years of success. The company holds leading positions with its two business units in both industrial and consumer businesses thanks to strong brands, innovations and technologies such as Persil, Schwarzkopf and Loctite. Henkel, headquartered in Düsseldorf / Germany, counts among the most internationally aligned German-based companies in the global marketplace. Our company purpose expresses what unites us all at Henkel: Pioneers at heart for the good of generations. We are a diverse team of around 48,000 colleagues worldwide, striving to enrich and improve life every day through our products, services, and solutions. Our Purpose is built from our roots and carries a long-standing legacy of innovation, responsibility, and sustainability into the future. Our shared values and Leadership Commitments guide our decisions and actions every day. Imprint: http://www.henkel.com/imprint Data Privacy: https://www.henkel.com/data-protection-statement-social-media

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Job description

About this Position 

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This remote position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.

Dare to learn new skills, advance in your career and make an impact at Henkel. 

What you´ll do

  • Build and maintain strong, trust-based relationships with key accounts.
  • Serve as the main liaison between Henkel and the customer across departments.
  • Manage customer expectations and ensure alignment with Henkel’s strategic goals.
  • Develop and execute customer-specific business plans to exceed growth targets.
  • Lead top-line management of customer budgets and KPIs
  • Identify opportunities for growth through new product offerings, promotions, and execution enhancements.
  • Manage monthly forecasts with precision and within accuracy guidelines.
  • Analyze sales and promotional data to identify trends and ensure profitability.
  • Communicate new item setup information clearly to Sales Planning and customer contacts.
  • Lead key customer meetings, including preparation and presentation of strategic objectives.
  • Ensure effective in-store merchandising to enhance brand visibility and support successful product launches.
  • Collaborate with distributor customers to execute digital and social media assets across relevant channels.
  • Partner with Brand Managers to align marketing and innovation plans with consumer needs.
  • Act as the internal advocate for customer needs, ensuring cross-functional alignment and responsiveness.
  • Address issues and concerns with professionalism and urgency.
  • Remote role with occasional travel.

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