Billing Service Agent - German

Looking for German speaking jobs in Sofia, Bulgaria? We are hiring operations customer experts to join a multilingual team supporting an international client. In this role you will combine customer care with operational knowledge to keep service running smoothly. Fluency in German is essential, and your language skills will be used every day.

Key responsibilities:

• Manage customer requests that involve operational steps and account changes.
• Monitor service levels and flag issues before they affect customers.
• Support the team with process knowledge and quick problem solving.
• Maintain accurate records and reporting for the operation.
• Contribute ideas that improve workflows and customer experience.

Requirements:

• Fluent level in German.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.
• Relocation support is available for candidates moving to Bulgaria.

Location and working arrangement: This position is based in Sofia and offers on-site, hybrid or remote working options, confirmed during the interview. Working hours: confirmed during the interview process.

How to apply: submit your application for this role through this posting. Our recruitment team will contact shortlisted candidates to explain the selection steps and answer your questions.