Freight Audit & Billing Manager

This is a remote position.

We are looking for a Freight Audit & Billing Manager to join a growing international package forwarding company serving customers worldwide. You will take end-to-end ownership of carrier and customer billing, with an initial focus on auditing carrier invoices, recovering incorrect charges, and ensuring complete re-billing to customers. The role will also lead billing process improvements and the development of automated billing systems.


Your Duties:

• Audit all incoming carrier invoices, including invoices from FedEx, UPS, DHL Express, PostNL, and Deutsche Post.
  
• Review carrier invoices for surcharges, dimensional weight corrections, address corrections, duty and tax back-charges, and other incorrect charges.
  
• Identify and dispute unjustified carrier charges and follow up persistently until resolution.
  
• Track disputed charges and ensure agreed credits are actually received.
  
• Ensure every legitimate carrier charge is re-billed to the correct customer.
  
• Monitor and drive collection of open billing items to ensure carrier costs are not left uncollected.
  
• Own customer-side billing as the second phase of the role, including rules for correct and complete invoicing of shipments and services, credits, refunds, dunning, and collection of unpaid customer balances.
  
• Own day-to-day communication with carrier billing and account teams.
  
• Prepare data and analyses for carrier rate negotiations together with the Managing Director.
  
• Define requirements and priorities for the internal billing module.
  
• Work closely with software developers to implement billing system requirements, including specifications, testing, and rollout.
  
• Support the automation of invoice import, audit rules, and customer re-billing.
  
• Functionally lead the part-time Billing Specialist by defining daily routines, answering questions, and reviewing work quality.
  
• Document all billing processes.
  
• Prepare a monthly report for the Managing Director covering audit coverage, recovered amounts, uncollected charges, dispute win rate, and open items.
  
• Identify opportunities to replace manual checks and spreadsheets with automated billing processes.
  

Requirements

• 4+ years of experience in billing, freight audit, revenue operations, finance operations, or carrier/forwarder back-office roles.
  
• Experience ideally within a carrier, such as DHL, UPS, FedEx, or TNT; freight forwarder; e-commerce/logistics company; telecom; or shared service center.
  
• Proven experience owning a process end to end, including building, fixing, or documenting billing or reconciliation processes.
  
• Confident disputing charges with large organizations and following up persistently until resolution.
  
• Strong Excel/Google Sheets skills and experience working with large invoice data files, CSV exports, and reconciliations.
  
• Experience writing requirements for or working closely with software developers, or a strong affinity for systems and automation.
  
• Fluent written and spoken English, as all carrier and internal communication is in English.
  
• Structured, numbers-driven approach with high attention to detail.
  
• Ability to identify small discrepancies and incorrect charges accurately.
  
• First experience guiding or mentoring a junior colleague, or the maturity and ambition to do so.
  

Salary: Competitive