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Title: B-CPT-11601 Bilingual Administrative & Client Support Assistant
Independent Contractor – B-CPT-11601 Bilingual Administrative & Client Support Assistant/Business Support VA/Entry-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
The company is a fully remote education company specializing in live SAT preparation. The company is seeking an Administrative & Client Support Assistant to support student operations, administrative processes, client communications, onboarding activities, sales support, and technology-related responsibilities.
This position combines backend administrative work, student and parent support, prospective client communication, and operational coordination. The company provides detailed training on its systems, communication standards, onboarding processes, and student workflows, so previous SAT-preparation experience is not required.
The ideal candidate is highly organized, technologically proficient, an excellent communicator, and comfortable supporting multiple areas of the business as responsibilities evolve.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Administrative Operations & Student Support
- Review student diagnostics and pre-class work to identify missing or incomplete information, learning needs, or areas requiring follow-up.
- Create, review, and send individualized homework lists based on student progress and established processes.
- Track student progress and maintain accurate records across gradebooks, homework records, progress reports, and Google Classroom.
- Support student onboarding by organizing information, preparing materials, and assisting with access to required systems and resources.
- Complete pre-course checks, release course materials, and prepare operational documents.
- Assist with mock exams, including proctoring, reviewing submissions, and grading practice exams as trained.
- Monitor recurring tasks and maintain organized records in spreadsheets and internal systems.
- Perform administrative, operational, and documentation tasks as assigned.
- Learn new systems and take on additional responsibilities as company processes evolve.
Client, Student & Parent Communication
- Communicate professionally with students, parents, and prospective clients through phone calls, email, and messaging platforms.
- Answer questions, address concerns, and provide accurate information.
- Follow up with students regarding missing assignments, deadlines, corrections, and course expectations.
- Monitor student communication channels during assigned shifts.
- Respond to routine inquiries using established templates, processes, and guidance.
- Document issues and communicate relevant updates internally.
- Escalate complex concerns to the appropriate team member when necessary.
Client Intake, Onboarding & Sales Support
- Assist with client intake, onboarding, scheduling, and follow-up processes.
- Support sales-related activities, including communication with prospective clients and maintenance of accurate records.
- Coordinate appointments, onboarding activities, and operational follow-ups.
- Assist with maintaining CRM records and ensuring client information remains accurate and organized.
Technology & Systems Support
- Use Google Workspace, CRM platforms, and other software systems to manage daily responsibilities.
- Monitor system-related issues and communicate updates proactively.
- Follow established procedures while exercising sound judgment when unexpected situations arise.
Team Collaboration
- Coordinate with team members to ensure assigned responsibilities are completed accurately and on time.
- Participate in meetings, training sessions, and process-improvement initiatives.
- Communicate proactively regarding task progress, issues, and scheduling concerns.
- Contribute to a collaborative and supportive team environment.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- Previous administrative, customer service, sales support, executive assistant, business-support, or related experience.
- Excellent written and spoken English and Spanish.
- Strong written and verbal communication skills.
- Experience communicating professionally by phone, email, and messaging platforms.
- Strong organizational, time-management, and recordkeeping skills.
- Proficiency with Google Workspace.
- Strong technology aptitude and the ability to learn new software quickly.
- Ability to work independently, solve problems, and exercise sound judgment.
- Reliable internet access and an appropriate remote work setup.
- Availability on Tuesdays, Wednesdays, Thursdays, Fridays, and Sundays.
IDEAL CANDIDATE PROFILE
- Reliable, organized, and highly detail-oriented.
- Excellent written and spoken English and Spanish.
- Warm, patient, and professional when communicating with students, parents, and team members.
- Demonstrates strong attention to accuracy and quality control, including the ability to identify mistakes and carefully review completed work.
- Comfortable following detailed procedures and meeting established deadlines.
- Able to learn quickly, apply feedback, and adapt to evolving processes.
- Demonstrates sound judgment, initiative, and problem-solving skills.
- Comfortable working independently while also collaborating with a team.
- Dependable with an unconventional weekly schedule, particularly Sundays.
- Interested in a stable, long-term working relationship.
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
Google Workspace — Required
Candidates must already be proficient in:
- Google Sheets — Data entry, spreadsheet organization, recordkeeping, and tracking information.
- Google Docs — Creating, reviewing, and updating documents.
- Gmail — Managing professional email communication.
- Google Drive — Organizing, locating, and managing files.
- Google Classroom — Navigating the platform, accessing student assignments, and managing classroom-related information.
CRM Platforms - Preferred
- Experience using CRM systems to track client interactions, onboarding activities, and follow-ups.
Company-Specific Systems — Training Provided
Peace of Pi will provide training on:
- Internal gradebooks and student-progress tracking systems.
- Company-specific Google Classroom workflows and procedures.
- Student communication platforms and internal operating systems.
- SAT preparation processes, diagnostic reviews, and homework procedures.
- Other education-related tools and operational workflows used by the company.
Previous experience with Peace of Pi's specific systems is not required.
Work Schedule
- Contracted Hours per Week: 40 Hours
- Scheduled Working Days: Tuesday, Wednesday, Thursday, Friday, and Sunday (Off: Monday and Saturday)
- Daily Working Time: Approximately 9:00 AM–5:00 PM ET
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Business Support
- REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
- Contracted Hours per Week: 40 hours/week
- Daily Working Time: Approximately 9:00 AM–5:00 PM ET
- Scheduled Working Days: Tuesday, Wednesday, Thursday, Friday, and Sunday (Off: Monday and Saturday)
- REPORTING TO/POC: To Be Determined
- Number of VAs: 1
- GENDER PREFERENCE: None
- LANGUAGES SPOKEN/PREFERENCE: Bilingual English and Spanish Required
- ACCENT PREFERENCE: Level A–B (Excellent Written and Spoken English/Spanish Required)
- REGION PREFERENCES: Nearshore
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
