As an Operations Associate, you will play a crucial role in supporting the operations for our members in the United States.
This full-time remote role is in the United States. You must be fluent in both Spanish and English. The schedule will require work on a weekend day. At this time, we cannot provide sponsorship for this role.
What you will do:
You will manage various tasks related to the program's success, including member/grocery operations, support, and reporting. Your responsibilities include answering members' questions, helping members onboard & offboard, handling grocery operations, and assisting with reporting. This is a do-it-all role, and we need an individual who wants to get their hands dirty.
What we are looking for:
- Two years of healthcare customer experience via phone and SMS.
- Previous experience handling member support via phone
- Success working within a small team, having ownership of many areas
- Excellent communication skills and the ability to build relationships at all levels of an organization.
- A results-oriented mindset with a drive to exceed targets and deliver exceptional member experiences.
- Ability to work independently, prioritize tasks, and manage time effectively.
- Previous US healthcare experience is a plus.
- You are interested in food-as-medicine, startups, and community health.
Benefits
- Competitive salary and equity options.
- 100% company-covered medical, dental, and vision insurance
- 401K
- Flexible PTO and fully remote work environment.
- Home Office Stipend
- Monthly Home Internet Stipend
- 12 Weeks of medically tailored groceries for the whole family
- The opportunity to make a tangible impact at a mission-driven company at the forefront of the "food as medicine" movement.
RxDiet is an equal opportunity employer. We value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected classes.
Salary: 50000 - 60000 USD per year
