Author Relations Manager

Description

We’re on the hunt for a relationship-driven Author Relations Manager to build strong partnerships with mod creators and help them thrive across the Overwolf ecosystem.

As our Mod Author Champion, you’ll work closely with creators across a wide range of games, helping them improve their mods and achieve long-term success. You’ll combine relationship management, product thinking, community insights, and data to advocate for our authors’ needs and turn their feedback into meaningful action. 

So if you’re a fast, creative thinker who can navigate complex relationships, bring structure to ambitious projects, and collaborate effectively with teams and companies of all sizes – come join our adventure.

Responsibilities

• Own and nurture relationships with mod authors, supporting them and setting them up for success.
• Partner with mod authors on strategy, user experience, product improvements, and retention.
• Develop a deep understanding of our authors’ needs and priorities, translating their feedback and data into actionable insights.
• Collaborate with internal teams – including Research and Development, Marketing, Quality Assurance, Support, Product, and Operations – to ensure our mod authors have everything they need.
• Lead the execution of author-facing projects, including marketing plans and initiatives focused on growth, monetization, and long-term strategy.
• Stay up to date with relevant modding communities, identifying and communicating feedback, emerging issues, and overall sentiment.

Requirements

• At least 1 year of experience in customer success, developer relations, or other related fields.
• Passion for PC gaming and hands-on experience across multiple genres.
• Active participation in online gaming communities.
• Native-level proficiency in both written and spoken English.
• Active daily use of Discord – a must.
• Strong understanding of internet culture and online community dynamics.
• Flexibility to work outside standard hours when needed to support authors across time zones.
• Ability to work effectively both independently and collaboratively.
• Ability to manage multiple projects and tight deadlines in a fast-paced environment.
• Creative, resourceful approach to solving complex issues.
• Exceptional analytical skills and the ability to turn data into actionable insights.
• A keen eye for product design and user experience.
• High level of attention to detail.
• Strong interpersonal skills and a friendly, positive, proactive attitude.

Bonus Points

• Knowledge of ARK modding.
• Ability to speak fluent creator, product, data, and internet – all in one Discord thread.