SUPERVISOR, EPIC REPORTING - INSTALL

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.  

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone. 

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values. 

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team. 

Position Overview

The Supervisor, Epic Reporting and Install is responsible for daily administration and operations coordination within the Data Services Epic Reporting and Install teams. The role establishes Key Business Process and their linkages with other teams, coordinates resource availability, and coordinates project deliverables within the teams and development of team skills. The role is a working manager role and requires technical skills and experience in addition to leadership.

Essential Duties

People and Team Management

• Ensure staff receive necessary training.
• Create team and individual goals in coordination with team and organizational goals.
• Ensure team is allocated accordingly based upon experience, expertise & interest.
• Complete and conduct performance reviews.
• Manage performance of team, including employee issues; communicating and resolving issues as needed with relevant parties (Executive & Human Resources).
• Leads by example and being a role model of OCHIN’s Values by exhibiting positive behavior to the rest of the team.
• Manage team communications to ensure team has necessary information and tools necessary.
• Interview and make recommendations of hiring candidates.
• Review and approve of teams’ timecards, PTO, etc. in compliance with organizational policies.
• Ability to recognize and reward team member’s accomplishments accordingly.
• Ability to ensure a high level of customer service to the members/customers is met.

BI Management and Process Improvement Management

• Support the analysis, planning, implementation, and evaluation of Epic Reporting and Install initiatives.
• Manage projects and work of the team in alignment with executing team goals and objectives.
• Create operational/team processes to ensure they are effective, documented and followed.
• Manage performance improvement activities to refine internal processes and customer service.
• Communicate with individuals and project leaders to deliver the best solution for the process improvement projects.
• Advocate in the best interest of the team, our members, and for the organization.
• Communicate and share information to relevant parties regarding team (decisions, outcomes, accomplishments, performance, learnings, best practices, etc.).
• Manage to the team budget.
• Be an escalation point for after-hours support. May participate in on-call rotation.
• Provide technical oversight and direction to the team.

• Bachelor’s degree or equivalent years of experience in related field.
• Minimum four (4) years of progressive growth in field.
• Minimum of three (3) years of Management experience or Leadership roles within technical teams highly preferred.
• Successful leadership abilities with the focus on bringing people together to execute needs.
• Strong communication skills – not only speaking and delivering messages clearly – but listening and understanding other’s needs.
• Ability to provide training and personal development to team members on how to be successful within the organization and with delivering objectives.
• Strong judgment and decision-making skills (i.e. using sound judgment of when to delegate tasks and when to roll up one’s sleeves and work with the team to get it done);
• Prior work history with people management skills, including conflict resolution and facilitation.
• Strong systems thinking ability.
• Entrepreneurial work or business experience is a plus.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

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