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Care Technical Manager (CaTM)

Inabia Solutions and Consulting, Inc.

Role overview

Qualifications

  • Hands-on working experience with Nokia Container Services (NCS)
  • Strong understanding of telecommunications core network technologies, including LTE, VoLTE, VoWiFi, and 5G
  • Experience with Telco/Public Cloud environments and Cloud-Native Network Functions (CNFs) and Virtual Network Functions (VNFs)
  • Excellent written and verbal communication skills in English

Responsibilities

  • Provide technical support and manage complex customer issues related to Nokia telecom cloud and core network solutions
  • Troubleshoot and resolve issues across Nokia Container Services (NCS), Kubernetes-based platforms, OpenStack, and cloud-native network functions
  • Manage critical incidents, customer escalations, and 24/7 emergency on-call support as required
  • Coordinate with cross-functional engineering, operations, product, and customer teams to ensure timely issue resolution

Key facts

  • Remote from: United States
  • Full time
  • Technical Support Manager
  • English

Hard skills

Other skills

  • Communication
  • Customer Service
  • Problem Solving
  • Decision Making
  • Analytical Skills

About the company

Inabia Solutions and Consulting, Inc. logo

Inabia Solutions and Consulting, Inc.

IT Services & IT Consulting

WHOFounded in 2006 and headquartered in Redmond, WA. Our Senior Leadership team has more than 137 years of combined experience in the Telecommunications and Software Industry. Inabia is built on family values and close-knit culture. This commitment extends to the relationships we build with both our employees and our business partnerships.As a Minority Certified business, we strive to positively impact society through technology, people, and innovation.WHATFor over a decade, we have been providing powerful IT and business solutions to individuals and businesses alike. Here at Inabia, we believe that our success reflects our clients’ success.HOWWe are fortunate to be situated in a city where technology and innovation is not only appreciated; but part of day to day lives. We are a growing company that has adapted and evolved our approach, helping us to exceed the ever-changing needs and requirements of our clients.WHYWe are a company that fosters and values relationships, as a result many of our clients have been with us from the start of our journey. We ensure that our partners have access to best-in-class professional support, management consulting and staffing services. We make sure our consultants are carefully screened and selected based on their experience. This process ensures that we meet or exceed the specific needs of our clients.

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size51 - 200

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Job description

Care Technical Manager (CaTM)


Job Title: Care Technical Manager (CaTM)
Work Location: Fully Remote – USA
Visa Restrictions: No visa restrictions( OPT not allowed )
Employment Type: Contract

Job Overview

We are seeking an experienced Care Technical Manager (CaTM) with strong expertise in Nokia Container Services (NCS) and telecommunications core network technologies. The ideal candidate will have hands-on experience supporting cloud-native telecom platforms, troubleshooting complex network and cloud infrastructure issues, managing customer escalations, and coordinating technical resolution across cross-functional teams.

This role requires a strong technical background in LTE, VoLTE, VoWiFi, 5G, cloud infrastructure, Kubernetes, OpenStack, and network operations, along with excellent customer communication and incident management skills.

Key Responsibilities

  • Provide technical support and manage complex customer issues related to Nokia telecom cloud and core network solutions.

  • Troubleshoot and resolve issues across Nokia Container Services (NCS), Kubernetes-based platforms, OpenStack, and cloud-native network functions.

  • Support telecom core network technologies, including LTE, VoLTE, VoWiFi, and 5G.

  • Manage critical incidents, customer escalations, and 24/7 emergency on-call support as required.

  • Coordinate with cross-functional engineering, operations, product, and customer teams to ensure timely issue resolution.

  • Perform root cause analysis (RCA), identify recurring issues, and recommend corrective and preventive actions.

  • Monitor platform performance, availability, and system health using tools such as Prometheus, Grafana, and Thanos.

  • Support cloud configuration, deployment, troubleshooting, and maintenance across distributed, edge, and public cloud environments.

  • Manage technical communications, incident updates, and customer-facing reports.

  • Follow cloud operations, change management, and ticketing processes using Salesforce and related tools.

  • Support automation, DevOps, cybersecurity, and GitOps initiatives to improve operational efficiency.

  • Apply project management principles to coordinate technical activities and drive service improvements.

Mandatory Technical Skills

Nokia Container Services (NCS) – Mandatory

  • Hands-on working experience with Nokia Container Services (NCS).

  • Strong understanding of telecommunications core network technologies, including LTE, VoLTE, VoWiFi, and 5G.

  • Experience with Telco/Public Cloud environments and Cloud-Native Network Functions (CNFs) and Virtual Network Functions (VNFs).

  • Strong knowledge of IP connectivity, TCP/IP, routing, and switching.

  • Working experience with Kubernetes-based platforms and OpenStack.

Technical Skills and Expertise

1. Telecom Core Network and Protocols

  • LTE, VoLTE, VoWiFi, and 5G core network technologies.

  • TCP/IP, routing, and switching.

  • Network security and network management.

  • DNS, RADIUS, LDAP, MAP, and Diameter.

  • Diameter-based policy control and charging.

2. Cloud Infrastructure and Platforms

  • Telco cloud, distributed cloud, edge cloud, and public cloud environments.

  • OpenStack and Kubernetes-based infrastructure.

  • Experience with CBIS, NCS, OCP, and NRHO platforms.

  • Cloud configuration, deployment, troubleshooting, and operations.

3. Network and Hardware Infrastructure

  • Layer 2 and Layer 3 switches.

  • Routers and firewalls.

  • Server and storage platforms, including AirFrame, HPE, Dell, and EMC.

4. Monitoring and Observability

  • Prometheus.

  • Grafana.

  • Thanos.

  • System health monitoring, performance analysis, and troubleshooting.

5. DevOps, Automation, and Security

  • Ansible automation.

  • GitOps practices.

  • DevOps tools and workflows.

  • Cybersecurity principles and operational security.

  • Automation related to NCD environments.

6. Operations and Service Management

  • Cloud MoO processes.

  • Salesforce and ticketing systems.

  • Incident, problem, and change management.

  • Escalation management and root cause analysis.

Required Professional Skills

  • Excellent written and verbal communication skills in English.

  • Ability to explain complex technical issues clearly to customers and technical stakeholders.

  • Proven experience in customer-facing technical support or service delivery roles.

  • Experience handling critical incidents and 24/7 emergency on-call support.

  • Strong escalation management and cross-functional coordination skills.

  • Knowledge of project management principles and methodologies.

  • Good understanding of business processes, service delivery, and technical operations.

  • Strong analytical, troubleshooting, decision-making, and problem-solving abilities.

Ideal Candidate Profile

The ideal candidate is a telecom cloud technical professional with hands-on Nokia Container Services (NCS) experience, strong core network knowledge, and expertise in Kubernetes/OpenStack environments. Candidates should also demonstrate customer-facing technical leadership, critical incident management, escalation handling, and the ability to coordinate technical resolution across distributed teams.

Important: Hands-on Nokia Container Services (NCS) experience is mandatory for this position.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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