VIATEQ Corporation is looking for an Oracle Cloud ERP AMS Lead to join our team. The Oracle Cloud ERP AMS Lead is responsible for overseeing the end-to-end application management, support, and continuous improvement of Oracle Cloud ERP implementations post-go-live. This role serves as the primary point of contact between business stakeholders and the technical support team, ensuring system stability, performance optimization, and alignment with evolving business needs.
This is a fully remote position open to qualified candidates residing within the United States. Candidates must be available to work Eastern Time (ET) business hours.
Responsibilities:
Service Delivery & Support Management
- Lead and manage the AMS team providing Level 2 and Level 3 support across Oracle Cloud ERP modules, including Financials, SCM, HCM, Procurement, and Projects
- Own SLA/KPI compliance for incident resolution, service requests, and change management
- Establish and enforce ITIL-aligned support processes, including incident, problem, and change management
- Conduct regular service review meetings with clients and internal stakeholders
Technical Leadership
- Provide functional and technical oversight across Oracle Cloud ERP workstreams
- Guide solution design for enhancements, patches, and new module rollouts
- Review and approve solution designs, configuration changes, and development objects
- Ensure quarterly Oracle Cloud updates are assessed, tested, and adopted with minimal business disruption
Stakeholder & Client Management
- Act as the primary escalation point for critical issues and client concerns
- Build and maintain strong relationships with business owners, IT leadership, and Oracle support
- Translate business requirements into functional specifications and work with the team to deliver solutions
- Present service performance metrics, roadmaps, and improvement plans to senior leadership
Team & Resource Management
- Mentor and guide functional consultants, technical developers, and junior analysts
- Manage resource allocation, workload balancing, and skill development within the AMS team
- Coordinate across offshore/onshore delivery models to ensure 24x7 support coverage where required
Governance & Continuous Improvement
- Drive continuous improvement initiatives to enhance system performance, user adoption, and process efficiency
- Maintain comprehensive documentation, including SOPs, runbooks, configuration guides, and release notes
- Proactively identify risks and implement mitigation strategies
- Support internal and external audits by ensuring compliance with SOX, GDPR, and other applicable regulatory requirements
Required Qualifications:
- 8–12 years of Oracle ERP experience, with at least 3–5 years in an AMS or post-production support lead role
- Deep expertise in two or more Oracle Cloud ERP pillars, such as Financials, SCM, Procurement, Projects, or HCM
- Oracle Cloud certifications in relevant modules preferred, such as Oracle Financials Cloud or Oracle SCM Cloud
- ITIL Foundation certification or demonstrated experience with ITIL service management frameworks
- Familiarity with OTBI/BI Publisher reporting, FBDI/HDL data loads, Oracle Integration Cloud (OIC), and REST/SOAP APIs
Preferred Qualifications:
- Experience managing AMS engagements in a Big 4, systems integrator, or managed services environment
- Exposure to Oracle Fusion Middleware and Oracle Cloud Infrastructure (OCI)
- Strong understanding of financial processes, including O2C, P2P, R2R, and project accounting
Key Competencies:
- Leadership: Ability to lead cross-functional teams in a fast-paced support environment
- Communication: Clear and concise communication with both technical teams and C-suite stakeholders
- Problem Solving: Strong analytical skills to diagnose complex functional and technical issues
- Client Focus: Commitment to delivering high-quality service and exceeding client expectations
- Adaptability: Comfortable managing ambiguity and shifting priorities in dynamic environments
Compensation Range:
$130,000 – 175,000. This represents the typical compensation range for this position based on experience, location, and other factors.
About VIATEQ
VIATEQ is a proactive provider of collaborative solutions for federal government agencies. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ’s service areas also allow government agencies to respond to competitive pressures and achieve new performance levels.
VIATEQ offers competitive compensation and a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, paid time off, 11 paid federal holidays, flexible spending accounts, and a professional development reimbursement.
Equal Opportunity Statement:
VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
