Clinician Licensing and Credentialing Support Specialist

Department:

Status:

Benefits Eligible:

Hours Per Week:

Schedule Details/Additional Information:

Fully Remote, Mon-Fri, 8 hrs/day with flexible scheduling between 6am-5pm

Pay Range:

Major Responsibilities:

• ​​​​Licensing Support: Serve as the subject matter expert on state specific licensing requirements for physicians and APPs. Interpret and clearly explain complex, credential dependent regulations; provide clinicians with the information, resources, and direction they need to complete required applications and documentation; and monitor state processing timelines to anticipate delays and keep licensure efforts on track.
• Document Intake & Quality Review: Lead the intake and thorough review of clinician documentation across regions, ensuring accuracy, completeness, and alignment with state specific requirements. Maintain an organized, reliable documentation process that prepares all materials for downstream credentialing, reducing barriers, and preventing delays once applications are launched.
• Pre-Credentialing Process Oversight: Oversee the full pre-credentialing workflow to ensure all prerequisite steps—such as documentation intake, licensing progress monitoring, and confirmation of credentialing site details—are completed in the correct sequence and on schedule. Maintain visibility into timelines and dependencies so credentialing can begin with sufficient lead time to meet anticipated start dates and avoid preventable delays.
• Credentialing Coordination: Track credentialing milestones and status updates within enterprise systems, maintaining clear visibility into progress across clinicians, sites, and regions. Identify risks or delays early, escalate barriers to the appropriate stakeholders, and facilitate the information flow needed to keep credentialing activities moving forward. Ensure all dependencies are addressed in a timely manner, so credentialing can be completed within required timelines and aligned to anticipated start dates.
• Cross Department Collaboration: Partner closely with recruitment, medical staff services, managed care, and government enrollment teams to align intake workflows and ensure consistent, accurate handoffs. Facilitate the exchange of key information—such as site details, credentialing needs, and anticipated start dates—to support smooth transitions from offer acceptance through onboarding and into patient care. Strengthen cross-functional coordination by identifying gaps, clarifying roles, and promoting shared understanding of timelines and dependencies.
• Process Support & Consistency: Support the development and consistent application of standardized forms, terminology, and tracking tools across all stages of the credentialing workflow. Contribute to workflow updates by identifying gaps, recommending improvements, and sharing actionable feedback that enhances clarity, reduces variation, and strengthens operational efficiency across regions and teams.
• Communication & Education: Serve as a key point of contact for clinicians and internal stakeholders, offering clear guidance on licensing timelines, required documentation, and onboarding expectations. Provide accessible explanations, set realistic expectations, and ensure stakeholders understand their roles and next steps throughout the pre-credentialing and onboarding process.

Licensure, Registration, and/or Certification Required:

• ​​​​​NA  

Education Required:

• ​​Bachelor’s degree in Healthcare Administration, Business, or related field or equivalent experience. 

Experience Required:

• 2-4 years of experience in a healthcare environment, including exposure to clinical role structures and general healthcare system operations. 

Knowledge, Skills & Abilities Required:

• Strong organizational skills with the ability to manage multiple priorities and competing timelines. 
• Clear, professional communication skills for interacting with clinicians and internal partners. 
• Ability to identify issues, escalate appropriately, and support timely problem resolution. 
• Capacity to adapt to evolving requirements and maintain accuracy in a fast-paced environment. 
• Commitment to confidentiality and handling sensitive information appropriately. 

Physical Requirements and Working Conditions:

• ​​​​​​​​​Remote role with flexible scheduling within standard business hours, per departmental guidelines. 
• Ability to work in a private, secure, and distraction-free environment that supports confidentiality and productivity. 
• Highspeed internet connection and appropriate technology to perform job duties effectively. 
• Prolonged periods of sitting, typing, and computer use. 
• Ability to participate in virtual meetings, trainings, and collaboration sessions during standard business hours. 
• Occasional extended screen time or repetitive motion associated with computer-based work. 

Preferred Job Requirements

Preferred Certification/License/Registration

• Registered Nurse license issued by the state in which the team member practices or Licensed Clinical Social Worker (LCSW) or LCSW-A working towards full licensure with certification in Certified Case Management (CCM)

Preferred Education

• Master’s degree in Healthcare Administration, Business, or related field. 

Preferred Experience

• Experience supporting clinician licensing or credentialing processes within a healthcare setting. 

Preferred Knowledge/Skills/Abilities

• Working knowledge of state-specific licensing requirements across multiple clinician types. 
• Ability to interpret regulations and translate them into clear, actionable guidance. 
• Familiarity with enterprise credentialing systems or workflow management tools. 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.