Programme / Delivery Manager

Objective of the role

Raidiam is growing, and so is the number of client implementations running alongside our platform. Too much delivery control currently rests with a few people, and trade-offs between clients are often resolved late. As Programme / Delivery Manager you will own client engagements from mobilisation to BAU handover, give the business a clear, dependable view of plan, cost and risk, and help remove single points of failure in our delivery model.

What you will own

• Delivery plan and control — own plan, schedule, RAG and RAID from mobilisation through Discovery, Design and Build to BAU handover, formal acceptance, closure and lessons learned.

• Financial management — own budget against actuals, burn forecast and delivery margin; make sure billing milestones are met and invoiced on time.

• Scope and change — deliver to the contracted SOW and run formal change control, costing and agreeing changes before work starts.

• Governance — run client steering committees, status reports and decision logs; keep RAG honest and surface issues early.

• Resourcing and trade-offs - identify resource needs early, flag scarce-skill exposure, and contribute to absorb, reprioritise or sequence decisions through the agreed forums.

• Stakeholders — be the day-to-day delivery lead alongside the Account Manager and Client Solutions Architect; coordinate Engineering, Product, Service and third parties.

• Integrated view — keep delivery data current in the PMO Jira project and present at the fortnightly Delivery Forum and monthly demand and capacity review.

• Resilience — act as named deputy for at least one other PM’s portfolio.
  

Essential skills and qualifications

• Demonstrate 7+ years of project/delivery experience, including substantial ownership of complex client implementations

• Proven end-to-end delivery of complex, client-facing platform or SaaS implementations across several concurrent engagements.

• Confident owning plans, budgets, RAID, SOWs and formal change control.

• Strong senior stakeholder management, including regulatory or public-sector clients and steering committees.

• Experience running hybrid agile and milestone-based delivery, including early Discovery and Design phases.

• Clear, calm communicator who delivers difficult messages early; hands-on with Jira.

Desirable

Open banking, open finance, digital identity or other regulated ecosystems; API and security standards (FAPI, OAuth/OIDC); ISO 27001; PRINCE2, APM, PMP or Agile qualification.

What we think you should know about us

We operate and embrace full remote working and equip you for that. For those who choose to work from the office or wishing to adopt a hybrid working practice, we have an office in the heart of London.

We are proud of the vibrant, exciting and fast-paced environment working at the forefront of developments in consented data sharing that we have created.

We take our team’s development very seriously and provide all individuals with a training budget, allocated study time, a full LMS training suite, support to study for industry standard qualifications and internal knowledge sharing.

We fully believe in and live by our values, encouraging this by recognising and rewarding team members who actively demonstrate them.

What you can expect from us?

• Salary £75k - £90k depending on experience

• Working week of 37.5 hours with flexible, remote working.

• 25 days annual leave (increasing with length of service), plus Bank Holidays.

Upon successful completion of your probation, you will benefit from:

• Benefits package including Health Cash Plan, Death in Service, Cycle to Work and “Lifestyle Savings”.

• Auto-enrolment in pension scheme with 5% employer contribution.

• Enhanced maternity, paternity and adoption leave.

• Enrolment in company equity share option scheme.

This is a UK-based role and does not offer visa sponsorship, therefore you must be legally able to work in the UK and will be asked to confirm upon applying for this position.